Lia Soares Guerra

Pivotal role acting as the first and main point of contact for all clients, increasing sales significantly and ensuring satisfaction and retention of customers.
• Focus on driving customer satisfaction, retention, and revenue growth by developing relationships with decision-makers and understanding their needs, challenges, and business goals.
• Regular follow-ups, business reviews, and performance assessments to track satisfaction, identify improvement areas, and develop action plans.
• Accurate records of client interactions for forecasting and reporting.
• Monitoring customer health metrics, usage patterns, and engagement levels to identify opportunities for upselling, cross-selling, and expansion, mitigating churns, and securing renewals.
• Effective and timely management of the entire customer onboarding process.
• Product education, guidance and strategic recommendations to drive
adoption and expansion, and creation of training videos and guidelines.
• Cross-functional collaboration with Sales and Marketing (evaluating local market characteristics), Product (understanding use cases for feedback and roadmap input), Finance and Support teams (handling escalations).
• Development and implementation of best practices, new processes, and tools to continually improve internal processes.
• Documentation of learnings to assist other team members.

• Generation of new business opportunities.
• Building excellent customer relationships.
• Communication, negotiation, and internal administration of recurring sales.
• Development of relationships with key internal and external stakeholders from a broad portfolio of vendor brands.

An exciting and varied role, working across different teams and supporting various charity and fundraising initiatives for the benefit of the non-profit AFANOC, including the TransPerfect Mountain Challenge with over 150 participants and €70,000 raised.

Creation of a technical manual with architectural guidelines for hospital expansions in all MSF facilities across the world.

• Planning of permanent and temporary facilities for the Equestrian Olympic venues.
• Creation of relevant operational documents, reports & briefings.
• Development of relationships and clear communication with key internal and external stakeholders, such as events specialists, governmental agencies, service providers, suppliers/contractors, and the International Olympic Committee - IOC.
• Assisted in the preparation of presentations used during client meetings or bid processes.
• Collaborated with engineers, surveyors and contractors on various aspects of construction projects.
• Conducted site visits to assess potential locations for new buildings.
• Presented final designs at customer review sessions prior to commencement of construction work.

Assistance with the planning and architectural support for construction in the Petrobras Research Center Cenpes 2 and Petrobras' Refinery Abreu Lima.

Database of Publications on Brazilian Houses of the 20th Century.