Leydi Kjeldner

• Provided weekly updates on digital marketing campaigns to clients, discussing strategic initiatives, and methods for improvement.
• Utilized techniques such as cold calling, networking and prospecting to develop new leads.
• Created and delivered innovative, strategic marketing programs for clients with focus on events, digital marketing and social media.
• Created Pay-Per-Click campaigns to drive targeted traffic to company website.
• Optimized company website to improve engine ranking, user experiences and conversion rates.
• Conducted market research by analyzing industry trends, consumer demographics and competitor activities to inform marketing strategy.
• Created reports on digital marketing efforts using analytics tools to track and measure digital marketing success for management.
• Developed digital marketing strategies by creating and implementing plans to reach and engage target audiences.
• Implemented new strategies to improve click-through rates and conversion.
• Proved successful working within tight deadlines and a fast-paced environment.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Proven ability to develop and implement creative solutions to complex problems.
• Paid attention to detail while completing assignments.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Identified issues, analyzed information and provided solutions to problems.
• Gained extensive knowledge in data entry, analysis and reporting.
• Applied effective time management techniques to meet tight deadlines.
• Strengthened communication skills through regular interactions with others.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Resolved problems, improved operations and provided exceptional service.
• Worked effectively in fast-paced environments.
• Analyzed and reported social media and online marketing campaign results.
• Increased customer engagement through social media.
• Developed marketing content such as blogs, promotional materials, and advertisements for social media.

• Maksimer AS is a marketing agency in Norway an was my first client from when I started my business.
• Cooperated with the Growth-department and helped the agency with the Google-advertising for their clients.
• Gained extensive knowledge in data entry, analysis and reporting.
• Strengthened communication skills through regular interactions with others.
• Worked flexible hours across night, weekend and holiday shifts.
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Resolved problems, improved operations and provided exceptional service.

• Worked effectively in fast-paced environments.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Self-motivated, with a strong sense of personal responsibility.
• Cultivated interpersonal skills by building positive relationships with others.
• Paid attention to detail while completing assignments.
• Passionate about learning and committed to continual improvement.
• Proved successful working within tight deadlines and a fast-paced environment.
• Worked well in a team setting, providing support and guidance.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Responsible for clients B2B and B2C
• Give advice about optimization based on analyzed data and consult small and medium sized businesses with strong marketing strategies and upsell with additional Google products
• Create unique customer experiences while being a part of a target driven environment

• Performed keyword research to optimize content for SEO.
• Researched and wrote news stories, articles and reviews for online publications.
• Composed original written material for various types of publications and submitted for approval by supervisor, editor or publisher.
• Created content for websites and online publications.
• Completed different tasks given from a few agencies in Malta.
• Wrote mostly articles about sports betting and the gaming industry.
• Used to work with tight deadlines and had to be very organized
• Managed competing deadlines with efficiency.

“No pressure, no diamonds”

• Correspondence via Live chat and email in English and Norwegian
• Assisting customers with their transactions, registration and technical errors on their accounts
• Informing about popular games, promotions, bonuses, casino news and responsible gambling
• Help to increase sales
• Give customers a better insight of the casino so they can get the best playing-experience
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Updated account information to maintain customer records.
• Processed customer service orders promptly to increase customer satisfaction.
• Handled customer inquiries and suggestions courteously and professionally.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Met customer call guidelines for service levels, handle time and productivity.
• Sought ways to improve processes and services provided.
• Delivered prompt service to prioritize customer needs.
• Reached out to customers after completed sales to suggest additional service or product purchases.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Educated customers about billing, payment processing and support policies and procedures.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Maintained up-to-date knowledge of product and service changes.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Paid attention to detail while completing assignments.
• Creating, edit and adjusting content on money sites + Optimizing content for Google
• Bonus check for all the top casinos in the Norwegian market
• Cooperation with the SEO-section within the agency
• Write topics about new game releases from different game providers
• Responsible for the NO- Social media
• Independent responsible for the Norwegian market
• Self-motivated, with a strong sense of personal responsibility.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Organized and detail-oriented with a strong work ethic.
• Resolved problems, improved operations and provided exceptional service.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Strengthened communication skills through regular interactions with others.
• Applied effective time management techniques to meet tight deadlines.
• Writing casino news to publish on the money site NOC.info: https://www.norskonlinecasino.info/casino-nyheter/

• Live casino
• Presenting games as in blacjack and roulett
• Worked effectively in fast-paced environments.
• Delivered services to customer locations within specific timeframes.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Worked flexible hours across night, weekend and holiday shifts.

• Worked within the Nordic Market
• Helping different companies/agencies with their advertising on Facebook
• Helping clients with their increase of revenue
• Worked effectively in fast-paced environments.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Developed and maintained courteous and effective working relationships.
• Identified issues, analyzed information and provided solutions to problems.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Proved successful working within tight deadlines and a fast-paced environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Identified issues, analyzed information and provided solutions to problems.
• Respond to customer inquiries regarding service and product related inquiries
• Inform customers about specific products, services, policies and processes
• Troubleshoot and resolve customer issues
• Testing games in the XBOX-section for Microsoft
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Paid attention to detail while completing assignments.

• Kept reception area clean and neat to give visitors positive first impression.
• Assist with tasks from other employees
• Responsible for back-office and front-desk
• Assist with managing tasks when needed
• Recieved only small tasks
• Worked 2-3 days a week
• Recovering after cancer treatment

• Corresponded with clients through email, telephone, or postal mail.
• Hired as receptionist at Holmenkollen Park Hotel Rica and Rica Travel Oslo
• Provide service and always be of assistance
• Booking, check in/ out, settlement, employee training, fire drills, etc..
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered central telephone system and directed calls accordingly.
• Resolved customer problems and complaints.
• Answered phone promptly and directed incoming calls to correct offices.
• Managed multiple tasks and met time-sensitive deadlines.
• Maintained confidentiality of information regarding clients and company.
• Handled cash transactions and maintained sales and payments records accurately.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Organized, maintained and updated information in computer databases.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Helped office staff prepare reports and presentations for internal or client-related use.