LEWIS MANUEL GOITIA MARTINEZ
Madrid
Summary
Friendly professional with many years of experience working as welcoming and inviting presence at high-end hotels and apartment buildings. Enthusiastic and helpful customer support staff member catering to specific needs and enhancing overall experiences.
Overview
28
28
years of professional experience
1
1
Certification
Work History
DOORMAN / BELLMAN
HOTEL MONTERA HILTON
MADRID
05.2024 - 06.2024
- Greeted customers and visitors as they arrived at the premises, checked their identification and provided directions when necessary.
- Managed access control systems by granting access to authorised personnel only.
- Arranged private or taxi transportation for residents and guests, gathered packages and delivered personal belongings to resident apartments.
- Transferred luggage, trunks and packages to and from rooms, loading areas, vehicles or transportation terminals with baggage carts.
- Met and greeted tenants, vendors and guests, tracked non-residents via sign-in logbook, denied entry to unauthorized people and answered front-desk telephone.
VTC Driver
Autos Morla S.L
10.2023 - Current
- Driving and assisting VIP people (five start Hotels, International travel agencies London, Japan)
- Ifema FITUR (Dominican Republic Delegation).
VTC Driver
Delicias Le car
04.2022 - 09.2023
- Driving and Assisting to diplomatic personnel, India, Qatar, United States and Madagascar embassies
- Driving and Assisting to Madrid NATO Summit, United States Embassy (CIA)
- Central Intelligence Agency
- Driving and assisting to the reception of the Emir of Qatar Tamim ibn Hammad Al Thani
- Driving and assisting to San Sebastian International Film Festival 2022 (Olivia Wild Film Director)
- Driving and assisting to film premiere Black Adam (Dwayne Johnson) The Rock
- Driving and assisting to Main football Clubs (Manchester, Celtic, Liverpool).
Delivery packages
Castor Fleet (Paack Warehouse)
09.2021 - 03.2022
- Parcel delivery, Coruña, Ferrol, Naron, Neda, Fene, Pontedeume, Miño, Betanzos
- Route planning, superve, coordinates and schedule delivery drivers
- Support and handling customer complaints.
Security Asistant
Prosegur (Servicios ESC)
09.2018 - Current
- Assistance in security protocol in the boarding process and disembarkation of cruises in the Coruña Port
- General support in custody of perimeters, for the control of people access
- Delivery service (biker) Burger King
- Mystery Shopper Service (Ikea).
Director - Owner
Mondial Bring, C.A.
11.2014 - 01.2018
- Leading and supervising personnel in sales and customer relation department, technical support for customers, dealing with International providers, manage inventory, financial forecast and sales projection, account conciliations, reports, etc.
Airport Agent
American Airlines
06.2006 - 08.2014
- Passenger service in general, ticketing, reservations, itinerary changes, bag finder, claims, pets and children check in, security knowledge, procedures as all the responsibilities of airport, passengers security screening, X ray machine, metal detectors, baggage searching department, security catering
- Aircraft security searching, life vest seals, exterior compartments metal seals, ramp positions, loading compartments
- Work under pressure and dealing with airport issues
- International Certifications (USA).
Junior Manager
Subway Santa Maria University
01.2014 - 05.2014
- Leading and supervision personnel (crews and trainers), dealing with providers, purchases, inventory, opening and closing restaurant, sale conciliations, reports, work shifts administrator.
Integrated Cashier
Hotel Eurobuilding & Suites Caracas
02.1996 - 10.1997
- Taking orders at room Service department, attending claims, selling hotel products, managing micro system, opening and closing restaurant, sale conciliations, reports, supporting reception department, and special events of the hotel.
Education
Sales Administration -
Instituto Universitario Tecnologico Industrial (IUTI)
07.2010
High School Degree - Humanities -
Unidad Educativa Vargas II
05.2007
Skills
- Microsoft Office
- Windows
- Advanced English
- Spanish
- Finance
- Business plans
- Amortization tables
- Reports
- Account conciliations
- Forex
- Managing business
- Supervising task
- Car parts
- Mechanic in general
- Latin Percusionist
- Timbal
- Conga
- Bongo
Certification
- AVSEC Aviation Security, 2014, Maiquetia Airport Vargas State - Venezuela
- Bangfinder for American Airlines, 2011, Flagship University in Fort Worth, Texas, USA
- Training on "International Customer Servive Agent CORE" for American Airlines, 2011, Flagship University in Fort Worth, Texas, USA
- Training on "Internacional Security Program (ISP)" for American Airlines, 2006, Flagship University in Fort Worth, Texas, USA
- Reading with Comprehension, 1996, Mc Graw Hill de Venezuela
- Reading with goal, 1996, Mac Graw Hill de Venezuela
Personal Information
Age: 46
Timeline
DOORMAN / BELLMAN
HOTEL MONTERA HILTON
05.2024 - 06.2024
VTC Driver
Autos Morla S.L
10.2023 - Current
VTC Driver
Delicias Le car
04.2022 - 09.2023
Delivery packages
Castor Fleet (Paack Warehouse)
09.2021 - 03.2022
Security Asistant
Prosegur (Servicios ESC)
09.2018 - Current
Director - Owner
Mondial Bring, C.A.
11.2014 - 01.2018
Junior Manager
Subway Santa Maria University
01.2014 - 05.2014
Airport Agent
American Airlines
06.2006 - 08.2014
Integrated Cashier
Hotel Eurobuilding & Suites Caracas
02.1996 - 10.1997
Sales Administration -
Instituto Universitario Tecnologico Industrial (IUTI)
High School Degree - Humanities -
Unidad Educativa Vargas II
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