Lesley Jones
Cartama Estacion
Summary
Motivated professional with varied experience across sales and customer service industries. Adapts to changing demands through effective relationship-building and conflict resolution skills. Committed to bringing a positive attitude and customer service excellence to all future roles.
Overview
2
2
Languages
1
1
Certification
37
37
years of professional experience
Work History
Sales Manager
Releaf Spain
Malaga
05.2017 - Current
- Developed and implemented innovative sales strategies, increasing market share and profitability.
- Oversaw after-sales support services, ensuring high levels of customer satisfaction and repeat business.
- Built new business partnerships to drive customer acquisition and generate revenue.
- Analysed market trends and customer needs to inform product development and positioning.
- Identified and pursued new business opportunities in untapped markets, expanding company reach and influence.
- Established pricing and delivery terms based on current market trends and costs.
- Conducted comprehensive training sessions for sales staff, enhancing their product knowledge and sales techniques.
Marketing Assistant
Iberian Hideaways
Malaga
01.2015 - 03.2017
- Managed social media platforms, creating engaging content to foster community interaction and support.
- Created customer awareness of goods, services and special promotions with creative advertising strategies.
- Provided administrative support to the marketing department, streamlining operations for efficiency.
- Managed email marketing campaigns, including newsletter design and distribution to engage subscribers.
- Participated in brainstorming sessions for creative marketing initiatives, contributing innovative ideas.
Restaurant Supervisor
Moochers Jazz Cafe
Fuengirola
01.1999 - 05.2008
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Addressed customer complaints, resolving issues promptly to uphold customer satisfaction.
- Supervised cash handling and reconciliation, ensuring accuracy in financial transactions.
- Trained new employees on restaurant protocols, enhancing service quality and efficiency.
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
- Educated staff members on procedural and menu changes.
- Maintained cleanliness and organisation in dining and kitchen areas to meet hygiene standards.
- Established positive relationships with guests and employees, creating positive, energetic environment.
- Worked closely with Restaurant Manager, chef and cooks to determine menu plans for special events or occasions.
- Scheduled employees to keep shifts well-staffed.
- Maintained cleanliness and sanitation across food service, storage and preparation areas.
- Managed team of staff, delegating duties and scheduling shifts to optimise restaurant operations.
Debt Recovery Agent
Halifax Bank
Leicester, England
01.1997 - 04.1999
- Followed up with customers, leveraging empathetic and transparent communication to offer top-quality assistance.
- Collaborated with team members to achieve monthly collection targets and improve department efficiency.
- Managed the recovery of outstanding debts, employing effective negotiation techniques to maximise collection rates.
- Adhered strictly to regulatory guidelines and company policies throughout the debt recovery process to ensure compliance.
- Contacted customers and discussed unresolved issues and past-due payments to update customer accounts.
- Adhered to company data collection processes to verify data integrity and reduce risk of data loss.
- Achieved debt collection targets in line with agreed deadlines.
- Developed and implemented strategic plans for recovering long-term outstanding debts, significantly reducing aged debt levels.
- Chased up overdue payments to offer assistance in difficult situations and set up payment plans.
- Coordinated with internal teams to gather information relevant to debt recovery efforts, enhancing efficiency and effectiveness.
Personal Assistant to the General Manager
RF Brookes
Leicester, England
01.1990 - 03.1997
- Handled sensitive information with discretion, ensuring compliance with data protection regulations and company policies.
- Compiled and analysed feedback from staff and clients to identify areas for improvement in executive leadership and office operations.
- Photocopied and printed documents on behalf of clerical support teams.
- Maintained organised calendar covering team meetings, trips and appointments.
- Connected with professionals in outside offices and distant locations to coordinate work.
- Sat in on meetings, hearings and conferences to document activities.
- Coordinated events and conferences, from venue selection to attendee management, ensuring successful execution and positive feedback.
- Managed diary and schedule for General Manager, coordinating all appointments and meetings to optimise time management.
- Monitored emails and correspondence, prioritising and responding on behalf of the executive to streamline workflow.
- Assisted associated departments with clerical and administrative support.
- Drafted correspondence and prepared presentations on behalf of executives, maintaining a high level of confidentiality and professionalism.
- Took messages from clients and relayed them to relevant staff promptly.
- Planned and coordinated corporate events, including meetings, conferences, and team-building activities, to enhance company culture.
- Organised and facilitated board meetings, including preparing agendas, taking minutes, and following up on action points to support decision-making processes.
- Reviewed and edited documents, including presentations and reports, to ensure accuracy and professionalism before submission.
- Implemented office procedures to streamline administrative tasks, improving overall efficiency within the General Manager's office.
- Prepared meeting agendas, took minutes, and distributed follow-up actions to relevant parties to support decision-making processes.
Education
NVQ Level 2 - Beauty
Leicester College
Leicester1999
Skills
- Sales techniques
- Client relationship building
- Sales reporting
- Market analysis
- Customer relationship management
- Call handling
- Customer service
- Conflict resolution
- Positive attitude
- Customer service excellence
Languages
English
First Language
Spanish
Elementary
A2
Certification
- [Area of certification] certified
- [Area of study] certified
Interests
- Walking and Hiking with my rescue dogs
- Sewing
- Nature Photography
- Cooking
- Pottery
Timeline
Sales Manager
Releaf Spain
05.2017 - Current
Marketing Assistant
Iberian Hideaways
01.2015 - 03.2017
Restaurant Supervisor
Moochers Jazz Cafe
01.1999 - 05.2008
Debt Recovery Agent
Halifax Bank
01.1997 - 04.1999
Personal Assistant to the General Manager
RF Brookes
01.1990 - 03.1997
NVQ Level 2 - Beauty
Leicester College