LENA ZARIN

• Product Deliver lead: Led several major transformation projects including replatformingto new tech platforms and new EMA market expansions.
• Holistic Product Manager: Engaging stakeholders across local and global teams including business stakeholders (marketing, CX, merchandise, market leads) and legal stakeholder to foster productive discussions to continual refine and accurate documentation of product requirements.
• User-centric focus; I facilitated cross-functional collaboration to align UX and design concepts with legal stipulations and technical constraints, leading to notable enhancements in project delivery timelines.
• Competitive insight and analytics: Spearheaded competitive analysis with analytics metrics to identify market opportunities and drive product differentiation.

• Technical market lead for Denmark: ensuring operational readiness for new product deployments and continuous enhancement of digital solutions across platforms (WEB, mobile, TV and STBs)
• IT Business Analyst: Drove the development of user-centric digital solutions, enhancing functionality and UX across platforms.
• Project Manager for Sport Streaming; I led the efforts to elevate Denmark's sport streaming quality by collaborating with local TV teams and signal providers to swiftly address streaming challenges.
• Incident and Release Management; Managed critical issue resolution processes, maintaining high service standards through effective collaboration with the service delivery and tech operations teams.

• Master Data Technical Lead: In charge of implementing the first IT Master Data solution ’Boomi’ in PANDORA. I led the deployment of PANDORA's IT Master Data solution with Dell Boomi, aligning information models with business processes and Master Data management.
• Owner of Master Data Platform: Managed Boomi's platform requirements, onboarding diverse IT applications, and trained users. I managed the budget and collaboration with operations, and vendors.
• Data Quality Owner: Continuously collaborate with Data Governance stakeholders to enhance data quality with the development of comprehensive business validation rules and system checks.
• Master Data Analyst: Delivered IT Master Data Analysis’ in various projects and context.

Capgemini Client Projects:

TDC (Danish Telecom), IT Business Analyst/Product Owner

Managed the enhancement of TDC’s Enterprise Data Warehouse, improving data integration and distribution, notably enhancing Salesforce CRM functionality.

Fostered cross-functional collaboration, bridging the gap between business needs and IT capabilities, and established a prioritized IT Business Backlog.

DSB Denmark’s Train Operating Company), UX & Quality Assurance Analyst;

Spearheaded the system update project to align with the new Zone system for public transportation, ensuring technical and functional requirements met the new pricing rules. Enhanced the user experience of the DOT Mobil Billet App by refining user flow, demonstrating a keen focus on customer satisfaction.

Air Liquide, IT Business Analyst ;Led the development of a customer app, conducting comprehensive requirement workshops and ensuring the integration of business processes into user-friendly solutions. Created training materials for Air Liquide’s Customer Service team, ensuring a seamless introduction of the app to end-users.

• Consultant for the governmental Chinese client Nanjing High Tech Zone assisting the establishment of the Sino-Danish Eco-life Science Park (pharmaceutical) in city Nanjing. I focused on enhancing management capabilities to meet international standards for this pharmaceutical science park.
• I conducted extensive analyses to identify and bridge competency gaps within the client's team. This culminated in a comprehensive report providing both immediate and long-term strategies for skill development, including tailored education and training plans for employees.