Summary
Overview
Work history
Education
Skills
Affiliations
Languages
References
Timeline
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Lee Osborne

Seville,Spain

Summary

Dedicated professional with a strong foundation in empathetic understanding and bilingual communication, adept at conflict resolution and customer communications. Demonstrates exceptional patience and persistence, complemented by outstanding interpersonal skills. Committed to leveraging these competencies to enhance client relations and drive organisational success.

Overview

18
18
years of professional experience

Work history

English teacher

Self-employed
Seville, Spain
09.2014 - 07.2025
  • Effectively prepared students for B2 language exams, achieving an overall pass rate of 90%.
  • Supported adult learners in developing confidence with second-language use, leading to improved communication in professional environments.
  • Engaged students in discussions and activities focused on business-related topics.
  • Created vibrant learning atmosphere through interactive exercises and discussions.

Removals driver and operator

Bluebird Carriers
London
11.2011 - 06.2014
  • Resolved logistical issues swiftly to ensure on-time deliveries.
  • Demonstrated professionalism when dealing with clients, fostered positive relationships.
  • Handled customer complaints professionally, resulted in improved client relations.
  • Designed routes and schedules to maintain reliable service and operational efficiency.

Outbound Survey Agent

Effective Marketing
Málaga, Spain
02.2007 - 02.2010
  • Followed script while maintaining personalised communication, creating a balance between efficiency and rapport building.
  • Maintained professional conduct during stressful situations for better conflict resolution.
  • Met weekly lead targets, contributing to client base growth.


Education

AS Level - Psychology, Philosophy and Computing

County Upper School
Bury St Edmunds, UK
/1994 - /1995

GCSEs -

County Upper School
/1989 - /1993

Skills

  • Empathetic understanding
  • Patience and persistence
  • Bilingual communication
  • Conflict Resolution
  • Interpersonal skills
  • Microsoft Excel and Word

Affiliations

  • I enjoy visting museums, participating in various sports and playing chess and other strategic games.

Languages

Spanish
Upper intermediate

References

References available upon request.

Timeline

English teacher

Self-employed
09.2014 - 07.2025

Removals driver and operator

Bluebird Carriers
11.2011 - 06.2014

Outbound Survey Agent

Effective Marketing
02.2007 - 02.2010

AS Level - Psychology, Philosophy and Computing

County Upper School
/1994 - /1995

GCSEs -

County Upper School
/1989 - /1993

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Lee Osborne