Leanne Conaty

-have have been the store manager for the dublin suffolk street location the dundrum store and the airport location in my time with Superdry.

- Motivated, inspired and developed the existing team to promote the Superdry culture to deliver on the Superdry values and behavior.

- Maximized Sales through excellent service by leading, coaching and deploying staff in the store using our SAS training guide and service sprints.

- Daily feedback and 1 -2-1's every 3, 6 and 12 to review encourage and manage growth leading to some internal promotions and some Performance improvement plans.

- store award in 2023 for the best store growth YOY in UK/IRL sales on 2022 by +23%.

-The KPI for average basket value has currently been increased from 2023 by +8.8% YTD and currently trading +14% on Forecast YTD.

- Review and action commercial decisions weekly to gain sales while maintaining the stock file with RFID.

- Promoted from the airport location to the 8,500sq ft Dundrum store September 2018, and then 1200sq ft suffolk street location 2021 where i took the store manager role in 2023.

- Mindfulness and creating a work life balance was encouraged and explored to maintain positivity and team moral.

Key Responsibilities

• Recruitment/Staff training 'Development
• Customer Service 'MSS kpi's
• Preventing Profit Loss using RFID/ Stock / Inventory Management
• Visual Merchandising/Directive every 4-6 weeks
• Maximizing Sales 'Exceeding Targets and Customer Service
• Team leadership / Motivation / Managing change I Growth

Trained over 100+ staff

Key Achievements:

Senior Manager

- Maximized sales and profitability through ensuring excellent service was done with effective management over four units, my team and stock.

- Trained motivated and developed the team, encouraging internal promotions.

Several of whom went on to manage smaller units for the company.

- Mystery shop results for 2016 where not below 92% YTD.

- The current KPI'S increased from 2015/2016 with sales higher than expected and growing over the 2 current units in the airport.

-Deputized for the Area Manager also, supporting with new opening of shops and shop closers, recruitment, grievance's, disciplinary, and general HR duties.

- Developed stores In Germany and Venice in 2015.

- Developed stores in Dublin airport and helped establish better communications to the UK based head office.

- Stock management -1% across the 2 airport stores from -3.5% in 2015.

RETAIL TRAINER

- As well as a Senior Manager I was a Retail Trainer for Ireland and Scotland.

- Inducted, trained and developed new Managers, Sales advisors etc into the company.

- Exceeded sales turnover by motivating staff to drive Ultimate customer ser.'ice and initiating incentives.

- Maximized branch sales through consistently promoting culture of customer service excellence.

- Designed training tools for use in stores to improve staff customer service.

Key Responsibilities:

• Visual Merchandising
• Recruitment/Staff training / Development/Coaching
• Maximizing Sales 'Exceeding Targets and Customer Service
• Team leadership / Motivation I Managing change / Growth
• Multi-unit management {Key holderStock / Inventory Management