Summary
Overview
Work History
Skills
Languages
Timeline
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LEAH GONZALEZ CRUZ

MIAMI, FL

Summary

Ambitious Master Hairstylist / Colorist / Manager offering 18 years of experience delivering modern and classic hair designs and techniques for men, women and children. Conversational and energetic with expertise in fostering client loyalty to drive revenue. Skilled in interpreting client requests and achieving superior results with every service.


Clients include:

President Barack Obama, President Joe Biden, Kris Jenner

Kourtney Kardashian, Scott Disick, Mathew McConaughey

Kelly Osborne, Pamela Anderson, Lady Gaga,

William Levi, Ricardo Montaner, Salma Benani Princess of Morroco.

Overview

18
18
years of professional experience

Work History

Master Hairstylist / Hair Colorist

Rossano Ferretti Hairspa / Faena Hotel
07.2016 - 02.2023
  • Enhanced client satisfaction by providing personalized hair consultations and recommending appropriate styling techniques.
  • Boosted salon revenue by offering innovative styling services and promoting retail product sales.
  • Performed precision haircuts and advanced color techniques for diverse clientele, resulting in high levels of customer retention.
  • Collaborated with fellow stylists to create a welcoming and professional atmosphere, fostering positive client relationships.
  • Mentored junior stylists on latest trends and best practices, contributing to their professional development within the salon team.
  • Managed appointment scheduling efficiently, optimizing time management for both clients and stylists.
  • Utilized social media platforms for promotion of salon services, attracting new clientele through engaging visual content showcasing completed styles.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.

Master Hairstylist / Hair Colorist

Elle Spa At Eden Roc Hotel
03.2013 - 06.2016
  • Enhanced client satisfaction by providing personalized hair consultations and recommending appropriate styling techniques.
  • Boosted salon revenue by offering innovative styling services and promoting retail product sales.
  • Performed precision haircuts and advanced color techniques for diverse clientele, resulting in high levels of customer retention.
  • Collaborated with fellow stylists to create a welcoming and professional atmosphere, fostering positive client relationships.
  • Managed appointment scheduling efficiently, optimizing time management for both clients and stylists.
  • Developed loyal clientele by consistently delivering exceptional hairstyling experiences tailored to unique needs and preferences.
  • Created customized color formulations based on individual client needs, achieving desired results while maintaining hair health integrity.

Salon and Spa Director

Aruj Salon And Spa / Aveda Concept Salon
01.2011 - 03.2013
  • Enhanced guest satisfaction by implementing innovative spa treatments and services.
  • Increased staff productivity through effective training and performance evaluations.
  • Managed spa budget and resources, ensuring optimal efficiency and profitability.
  • Developed strong relationships with vendors for better product pricing and quality.
  • Collaborated with marketing team to create promotional materials for spa offerings.
  • Achieved high employee retention rates through competitive compensation packages and fostering a positive work atmosphere.
  • Conducted regular inventory checks, maintaining adequate stock levels while minimizing waste.
  • Troubleshot issues related to customer complaints or concerns swiftly, resulting in improved overall guest experience.
  • Recommended spa treatments and services, boosting sales and bringing in new clientele.

Master Hairstylist / Hair Colorist /Site Supervisor

Warren Tricomi / Fountainbleu Hotel
11.2008 - 12.2010
  • Enhanced client satisfaction by providing personalized hair consultations and recommending appropriate styling techniques.
  • Boosted salon revenue by offering innovative styling services and promoting retail product sales.
  • Performed precision haircuts and advanced color techniques for diverse clientele, resulting in high levels of customer retention.
  • Collaborated with fellow stylists to create a welcoming and professional atmosphere, fostering positive client relationships.
  • Managed appointment scheduling efficiently, optimizing time management for both clients and stylists.
  • Maximized productivity during peak times by effectively managing multiple clients simultaneously while maintaining quality service delivery.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
  • Observed cosmetologists' work to critique quality of service, provide feedback and make suggestions for improvement.
  • Developed loyal following of clients by providing high-quality services.

Hairstylist /Esthetician

Elemis Spa / Loews Hotel
01.2005 - 10.2008
  • Developed creative techniques to provide clients with latest hairstyles.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained regular client list and successfully handled walk-in customers.
  • Developed loyal following of clients by providing high-quality services.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Determined appropriate hair treatments based on conditions and textures.
  • Resolved guest complaints about service or style.

Skills

  • Scalp Treatments
  • Color Correction Skills
  • Barbering Techniques
  • Customer Service
  • Precision Haircutting
  • Advanced Coloring Techniques
  • Textured Hair Specialist
  • Product Knowledge
  • Blonde Especialist
  • Creativity and Originality
  • Scalp Care

Languages

Spanish
Bilingual or Proficient (C2)
Italian
Advanced (C1)

Timeline

Master Hairstylist / Hair Colorist

Rossano Ferretti Hairspa / Faena Hotel
07.2016 - 02.2023

Master Hairstylist / Hair Colorist

Elle Spa At Eden Roc Hotel
03.2013 - 06.2016

Salon and Spa Director

Aruj Salon And Spa / Aveda Concept Salon
01.2011 - 03.2013

Master Hairstylist / Hair Colorist /Site Supervisor

Warren Tricomi / Fountainbleu Hotel
11.2008 - 12.2010

Hairstylist /Esthetician

Elemis Spa / Loews Hotel
01.2005 - 10.2008

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LEAH GONZALEZ CRUZ