Lavinia Andreea Gache
Madrid
Summary
Driven secretary assistant successful at delivering vital clerical support to internal teams and customers. Demonstrated abilities in analytical problem solving and talent for boosting operational efficiency. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives.
Overview
6
6
years of professional experience
Work History
Secretary's Assistant
Lionel Kemler
08.2019 - 04.2021
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Restaurant Waiter
Jean Luis Baudino
10.2015 - 05.2019
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
High School Diploma - Social Sciences
06.2013
Skills
- Appointment Organization
- Clerical Support
- Billing and Invoicing
- Running Errands
- Schedule Management
- Microsoft Office Suite
- Client Relations
- Customer Service
Languages
French
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Italian
Intermediate (B1)
Romanian
Bilingual or Proficient (C2)
Spanish
Elementary (A2)
Timeline
Secretary's Assistant - Lionel Kemler
08.2019 - 04.2021
Restaurant Waiter - Jean Luis Baudino
10.2015 - 05.2019
Theoretical High School Nicolae Iorga - High School Diploma, Social Sciences
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