Laurens Bracke
Passatge De La Virreina 3
Summary
I am a dedicated person, who grew up in an international, multi-cultural and diverse environment. After completing my International Baccalaureate in Switzerland, I achieved a bachelor degree in Business Administration at the University of Amsterdam in June of 2021. Subsequently, I started my first job in a hotel in Barcelona, allowing me to appreciate the opportunities and challenges of working in the hospitality industry. In order to improve my overall knowledge of the hotel industry I also completed a master degree in Hotel Management at the CETT University in Barcelona in June of 2023. I always maintain a professional appearance and demeanor, and expertly complete assigned tasks with focus on quality. I am also a dependable and quick-learning team player with effective communication and organization skills.
Overview
8
8
years of professional experience
Work History
Reservations Sales Agent
W Barcelona Hotel
01.2024 - Current
- Increased revenue with upselling techniques and promoting additional services or packages to guests during the reservation process.
- Ensured timely responses to guest inquiries via phone, email, or online chat platforms, providing exceptional customer service throughout each interaction.
- Developed strong product knowledge about hotel offerings, amenities, local attractions, enabling personalized recommendations based on guest preferences.
Hotel Front Desk Receptionist
Salles Hotel Pere IV
08.2021 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Communal Service Assistant
Commugny City
08.2016 - 08.2017
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
Education
Master in Hotel And Restaurant Management - Hotel Management
CETT : School of Tourism,Hospitality And Gastronom
Barcelona06.2023
Bachelor Of Business Administration - Business Administration
University of Amsterdam
Amsterdam, Netherlands06.2021
International Baccalaureate -
Collège Du Léman
Geneva, Switzerland06.2017
Skills
- Multi-language verbal and written communication
- Positive attitude and energetic
- Customer service-oriented
- Attention to detail
- First industry experience (payment processing, multi-line phone systems, customer complaint resolution, records management, documentation and reporting)
Languages
Spanish
Advanced
C1
French
Proficient
C2
English
Bilingual or Proficient (C2)
Dutch
Bilingual or Proficient (C2)
Timeline
Reservations Sales Agent
W Barcelona Hotel
01.2024 - Current
Hotel Front Desk Receptionist
Salles Hotel Pere IV
08.2021 - Current
Communal Service Assistant
Commugny City
08.2016 - 08.2017
Master in Hotel And Restaurant Management - Hotel Management
CETT : School of Tourism,Hospitality And Gastronom
Bachelor Of Business Administration - Business Administration
University of Amsterdam
International Baccalaureate -
Collège Du Léman
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