Lauren Jane Hillbrook
Vera Playa
Summary
Dynamic hospitality professional with extensive international experience, continuously honing skills and expanding cultural perspectives. Bilingual in English and Spanish, with conversational proficiency in German, Italian, and French, facilitating effective communication in diverse settings. Committed to delivering exceptional customer service and satisfaction, with a proven ability to thrive in fast-paced environments while efficiently managing multiple tasks. Recognized for strong teamwork and adaptability, consistently meeting evolving needs with a positive attitude and outstanding communication skills.
Overview
10
10
years of professional experience
Work History
Server
Restaurante Mohana Mojácar Playa
07.2025 - 10.2025
- Provided service in a high-volume Argentinian grill restaurant
- Provided exceptional customer service by responding promptly to guest inquiries and requests.
- Maintained cleanliness and organization of dining area according to health standards.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
Barman, Floor Server & Event Performer
Chiringuito El Cid
03.2025 - 07.2025
- Worked in a fast-paced beachfront restaurant and live music venue, serving high volumes of customers daily. Assisted in organizing British-themed concerts and performed as a singer during select events
- Prepared and served a variety of cocktails and beverages to enhance customer experience.
- Engaged with customers to provide recommendations, fostering a welcoming and friendly atmosphere.
- Built relationships with vendors to manage orders and negotiate costs.
- Supported management in the planning and execution of promotional events to attract new customers.
Co-Manager & Waitress
Pachamama Rock Bar
05.2024 - 11.2024
- Co-managed live music bar, organized events, placed orders, and served customers during high-volume shifts
- Supervised daily operations, ensuring efficient service delivery and customer satisfaction.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Analyzed customer feedback to identify areas for improvement in service quality and menu offerings.
- Developed promotional strategies to enhance bar visibility and attract a diverse clientele.
Governess (Hausdame)
Hotel Valentin 4*S & Design Apartments
11.2023 - 04.2024
- Managed a team of 15 staff members while overseeing guest services and coordinating room operations in a luxury alpine hotel setting
- Managed guest relations to enhance overall satisfaction and loyalty.
- Coordinated maintenance schedules to ensure property upkeep and safety compliance.
- Implemented staff training programs to improve service quality and operational efficiency.
- Analyzed guest feedback to identify areas for improvement in services offered.
Waitress & Event Staff
Chiringuito Aku Aku
06.2023 - 10.2023
- Fast-paced beachfront restaurant and live music venue, serving high volumes of customers daily
- Provided exceptional customer service, ensuring a welcoming dining experience for all patrons.
- Handled cash transactions and managed payments, ensuring accurate reconciliation at shift end.
- Resolved customer complaints swiftly, enhancing guest satisfaction through effective communication skills.
Live-In Caregiver
Mumby's Care
12.2022 - 06.2023
- Provided psychological and emotional support for dementia and Alzheimer's patients
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored health conditions, reporting changes to healthcare professionals promptly.
- Developed personalized care plans in collaboration with families and medical staff.
- Maintained a clean and safe environment, following infection control protocols.
- Enhanced nutritional intake of clients by preparing healthy meals according to dietary restrictions or preferences.
Secretary & Graphic Designer
Pronto Imprenta
01.2022 - 12.2022
- Managed print production, handled administrative tasks, and created visual materials for clients
- Coordinated communication between departments, ensuring timely information flow.
- Assisted in document preparation and formatting for client presentations.
- Organized and maintained filing systems, improving retrieval efficiency.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
Manager & Server
Casa Flor Boutique Hotel
06.2020 - 11.2021
- Managed daily operations, coordinated staff schedules, handled bookkeeping, and served guests during breakfast and dinner shifts
- Implemented inventory management systems to optimize supply ordering and reduce costs.
- Coordinated marketing efforts, increasing brand visibility through social media campaigns.
- Cultivated relationships with local vendors to enhance service offerings and guest experiences.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Commercial Agent & Event Coordinator
BF Comercios & Servicios
01.2020 - 01.2020
- Client relations, event planning, bookings, marketing
Sous-Chef & Hotel Staff
Pfälzer Hof Restaurant
01.2019 - 01.2019
- Early in the morning I worked with the hotel in housekeeping and room service, assuring everything was to the owners high standars and the guests satisfaction.
- In the evenings in the restaurant as sous-chef, assisting the chef with everything he needed.
- Maintained high standards of food safety and hygiene practices throughout kitchen operations.
- Coordinated kitchen staff workflow to ensure timely meal preparation and service delivery.
Cook
Bistro Gleis 3
01.2019 - 01.2019
- In charge of the kitchen of this bistro, also helped in bar when necessary
- Prepared and plated dishes according to Bistro Gleis 3's standards.
- Maintained cleanliness and organization of kitchen stations during service.
- Followed food safety guidelines to ensure quality and compliance.
- Adapted recipes based on seasonal ingredients and customer preferences.
Manager & Shop Assistant
Kannaponica (shop) & Normaliza Bar
01.2018 - 01.2019
- Managed shop operations, assisted customers, supported bar service, and provided personal assistance
- Oversaw daily operations, ensuring efficient workflow and high-quality service at both establishments.
- Implemented staff training programs, enhancing team performance and customer satisfaction.
- Developed promotional strategies, increasing customer engagement and boosting sales across both venues.
- Analyzed customer feedback to identify areas for improvement in service delivery and product offerings.
- Managed and motivated employees to be productive and engaged in work.
Hotel Staff
Harbour Hotel
01.2017 - 01.2017
- Room service and guest support
- Responded to guest inquiries promptly, enhancing customer satisfaction and engagement.
- Maintained cleanliness and organization of common areas, contributing to positive hotel ambiance.
Au Pair
Private Families
01.2016 - 01.2016
- Childcare and language tutoring
- Provided attentive childcare and support, ensuring safety and well-being of children.
- Organized educational games and recreational activities to promote development.
- Adapted activities to meet children's individual needs and interests.
- Fostered positive relationships with children through engaging interactions and playtime.
- Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
Education
E.S.O. & Bachillerato -
I.E.S. Martín García Ramos
A Levels - English Literature, Spanish, Advanced Mathematics
UTC Plymouth
Skills
- Strong interpersonal and communication skills
- Translation and multilingual support
- Team management and coordination
- Childcare and tutoring
- Graphic design and creative services
- Strong work ethic
- Guest engagement
- Professional appearance
Timeline
Server
Restaurante Mohana Mojácar Playa
07.2025 - 10.2025
Barman, Floor Server & Event Performer
Chiringuito El Cid
03.2025 - 07.2025
Co-Manager & Waitress
Pachamama Rock Bar
05.2024 - 11.2024
Governess (Hausdame)
Hotel Valentin 4*S & Design Apartments
11.2023 - 04.2024
Waitress & Event Staff
Chiringuito Aku Aku
06.2023 - 10.2023
Live-In Caregiver
Mumby's Care
12.2022 - 06.2023
Secretary & Graphic Designer
Pronto Imprenta
01.2022 - 12.2022
Manager & Server
Casa Flor Boutique Hotel
06.2020 - 11.2021
Commercial Agent & Event Coordinator
BF Comercios & Servicios
01.2020 - 01.2020
Sous-Chef & Hotel Staff
Pfälzer Hof Restaurant
01.2019 - 01.2019
Cook
Bistro Gleis 3
01.2019 - 01.2019
Manager & Shop Assistant
Kannaponica (shop) & Normaliza Bar
01.2018 - 01.2019
Hotel Staff
Harbour Hotel
01.2017 - 01.2017
Au Pair
Private Families
01.2016 - 01.2016
A Levels - English Literature, Spanish, Advanced Mathematics
UTC Plymouth
E.S.O. & Bachillerato -
I.E.S. Martín García Ramos
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