Laura Jane Boehringer
Malaga
Summary
Dynamic and compassionate professional with a diverse background in healthcare and customer service, notably at Suffolk County Council. Excelled in care plan development and fostering strong relationships, achieving significant improvements in client well-being. Skilled in diabetes management and adept at multi-agency collaboration, consistently delivering exceptional support and service.
Dedicated professional with a strong focus on customer satisfaction and a proven ability to foster positive interpersonal relationships. Recognized for exceptional teamwork skills, consistently collaborating effectively across departments to achieve organizational goals. Aiming to leverage these competencies in a dynamic environment that values customer engagement and team synergy.
Dedicated professional with a strong work ethic, known for reliability and trustworthiness. Proven ability to meet deadlines and deliver high-quality results. Core competencies include effective communication and problem-solving skills. Committed to contributing positively to team dynamics and achieving organizational goals.
Overview
2025
2025
years of professional experience
Work History
Private Carer
over seas employer
Malaga
12.2023 - 01.2025
- Monitored changes in the client's condition or environment that may require further assessment or intervention from healthcare providers.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Organized oral medications for clients following dosage and schedule requirements.
Restaurant Server
Ad Hoc temporary contracts
Malaga
04.2021 - 05.2024
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Processed payments from customers using cash registers or POS systems.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Provided exceptional service to high volume of daily customers.
Support Worker
Home Group
London
02.2019 - 06.2020
- Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
- Supported housing, respite / Alternative to hospital for customers in mental health crisis.
- Supported customers with severe and enduring mental health condtions.
- monitoring medication and changes in well/being.
- Facilitated community integration and socialization through arranging and accompanying clients on outings.
Outreach Worker / Business Support Advisor
British Red Cross
London
01.2016 - 08.2017
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Collaborated closely with social workers, case managers, physicians, and other professionals to ensure client success.
- Designed digital team to increase online engagement and social media presence of community campaigns and programs.
- Implemented community outreach and engagement plans to reach vulnerable communities.
- Compiled, recorded, and evaluated personal and financial data to verify completeness and accuracy using computer system to complete eligibility screening.
- Helped individuals address disabilities and put together career plans.
Senior Practitioner
Ormiston Families
London
01.2015 - 01.2016
- Referred patients to medical specialists, social services or other necessary resources.
- Single point of contact for Tier 2 Mental Health services for ages 0 to 18 years.
- Experienced in providing support and advice to professionals and children.
- Experienced in delivering structured psychosocial interventions to families and young people.
- Using good knowledge and understanding to complete referrals, identifying risk, and completing risk assessments within accordance with service management.
- Screening high numbers of referrals through postal mail, email, or via telephone.
Customer Service Advisor
Suffolk County council
London
01.2008 - 01.2011
- Provided customer service by responding to inquiries and resolving problems in a timely manner.
- Ensured compliance with company policies and procedures when interacting with customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail, or fax as follow-up.
- Able to work to deadlines and under pressure due to volume of service requirements.
Project Worker
Genesis Housing Association
London
- Housing-related support for single homeless people within Suffolk.
- Accommodation-based environment for those who may have experienced drug, alcohol, substance misuse, and/or have varying mental support needs.
- Risk management and personal support plans.
- Prevent reoffending.
- Multi-agency working.
Education
Bachelor of Arts - Interior And Spatial Design
University of East Anglia
Suffolk/UK05-2007
High School Diploma -
Bungay High School
Norfolk/ UK 05-1997
Some College (No Degree) - Advanced Practice in Health And Social Care
Distance Learning
OnlineSkills
- Care plan development
- Community Engagement Through Recreation
- Family liaison
- Dementia care
- use of MS, Excel, Word, Outlook, and the internet
- Efficient Learning of New Systems
- Keen Observational Skills
- Service-Oriented Mindset
- Strong Interpersonal Skills
- Consistently Dependable
Languages
English
First Language
Affiliations
- I enjoy the gym, art, social activities, cooking, and being with my family.
Timeline
Private Carer
over seas employer
12.2023 - 01.2025
Restaurant Server
Ad Hoc temporary contracts
04.2021 - 05.2024
Support Worker
Home Group
02.2019 - 06.2020
Outreach Worker / Business Support Advisor
British Red Cross
01.2016 - 08.2017
Senior Practitioner
Ormiston Families
01.2015 - 01.2016
Customer Service Advisor
Suffolk County council
01.2008 - 01.2011
Project Worker
Genesis Housing Association
Bachelor of Arts - Interior And Spatial Design
University of East Anglia
High School Diploma -
Bungay High School
Some College (No Degree) - Advanced Practice in Health And Social Care
Distance Learning
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