Laura Noguera Jaramillo
Barcelona
Summary
Highly organized and driven professional with extensive experience in customer service, sales, and self time management. Excels in high-pressure environments and delivers exceptional service. Quick to adapt, open to new challenges, and committed to continuous learning.
Overview
8
8
years of professional experience
Work History
Freelance Web Designer & Developer
Barcelona
01.2023 - Current
- Developed strong skills in web design and development, specializing in HTML5, CSS3, JavaScript, and WordPress
- Created responsive and functional websites tailored to client needs, utilizing frameworks like Bootstrap
- Managed web development projects independently, delivering high-quality, customized websites for various clients
- Applied skills gained during internships to real-world projects, enhancing technical expertise and collaboration abilities
VIP Communication Specialist
eDreams Odigeo
Barcelona
12.2021 - 06.2022
- Managed VIP customer complaints via social care channels, preventing social media fallout by working with community managers
- Investigated customer cases using internal tools (UNO) to resolve complaints, including refunds
- Proactively supported VIP tasks, legal complaints, and consumer rights cases, with knowledge of GDS, Amadeus, and IATA systems
Commercial Agent
Empresa Blanco y Negro
03.2018 - 11.2021
- Provided direct support to key accounts, overseeing customer satisfaction and managing all stages of sales
- Generated leads and developed new business opportunities through networking and client visits
- Prepared detailed commercial proposals, increasing client acquisition by 15% within the first year
Inside Sales Team SAP
SEIDOR
Barcelona
02.2019 - 10.2020
- Led a team of 6 to generate demand for SAP Business One, identifying potential projects and optimizing business processes
- Expertise in cloud-based ERP solutions for small businesses, developed skills in HR and business software tools
- Provided strategic sales support, including cold calling and digital content creation
Technical Service & Customer Support
HP (Sitel)
Remote
10.2016 - 02.2018
- Assisted customers in the UK and Spain with technical support for HP printers and Instant Ink subscriptions
- Solved complex troubleshooting issues including network connectivity, router configurations, and delivery logistics
Customer Support Representative
CPM (Airbnb)
Barcelona
06.2016 - 10.2016
- Provided native English-speaking customer support for Airbnb users, resolving issues related to bookings, payments, and host disputes
- Skilled in utilizing Google Drive and internal tools to manage customer information
Education
Bachelor's Degree - Web Design and Development
F I F CENTRE D´ESTUDIS FUTUR I FORMACIÓ
Barcelona 10-2023
Enseñanza Secundaria Obligatoria (ESO) GCSE -
Spain01.2003
TIC Field in the International Criminal Court Academy, Courses - MS.DOS, Windows, Word, Excel, Access
01.2002
Skills
- Web Development: Proficient in HTML5, CSS3, JavaScript, and WordPress, with experience in creating responsive and functional websites using Bootstrap
- Project Management: Strong ability to manage web development projects independently, ensuring timely delivery of high-quality, customized solutions for clients
- Technical Expertise: Knowledgeable in various customer support and sales software, including SAP Business One, Amadeus, and GDS, complemented by experience in technical troubleshooting
- Customer Service Excellence: Proven track record in managing VIP customer communications, resolving complaints, and enhancing customer satisfaction across various roles
- Team Collaboration: Effective in working within multidisciplinary teams, demonstrating strong interpersonal skills and adaptability in fast-paced environments
- Digital Communication: Skilled in utilizing digital tools for customer support and sales, enhancing client interactions, and improving operational efficiency
- Software: SAP Business One, MS Office (Word, Excel, Access), Amadeus, GDS
- Customer Support Tools: UNO, Google Drive, Internal Ticketing Systems
Languages
English: Fluent (spoken & written), Spanish: Fluent (spoken & written), Catalan: Fluent (spoken & written)
Languages
Spanish
First Language
English
Advanced (C1)
C1
Catalan
Proficient (C2)
C2
Timeline
Freelance Web Designer & Developer
01.2023 - Current
VIP Communication Specialist
eDreams Odigeo
12.2021 - 06.2022
Inside Sales Team SAP
SEIDOR
02.2019 - 10.2020
Commercial Agent
Empresa Blanco y Negro
03.2018 - 11.2021
Technical Service & Customer Support
HP (Sitel)
10.2016 - 02.2018
Customer Support Representative
CPM (Airbnb)
06.2016 - 10.2016
Bachelor's Degree - Web Design and Development
F I F CENTRE D´ESTUDIS FUTUR I FORMACIÓ
Enseñanza Secundaria Obligatoria (ESO) GCSE -
TIC Field in the International Criminal Court Academy, Courses - MS.DOS, Windows, Word, Excel, Access
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