Laura Molinari
Civita Castellana,
Summary
Waitress with excellent practical experience in carrying out the tasks of the floor service, matured during various experiences and training placements. Be able to learn quickly and collaborate with the team and autonomously when required, be able to manage the assigned tasks with precision and proactivity. Able to establish a professional relationship with management and staff through quality of service and communication skills. Ability to offer high quality customer service in both fast paced, high stress and high quality environments. Know how to integrate easily into new working places thanks to a personal team spirit.
Overview
5
5
years of professional experience
Work History
COMMIS DE RANG
Jul's Restaurant
04.2023 - Current
- Service of the water and wine
- Explanation and suggestion about the cocktail
- Cleaning the fish in front of the customers
- Portioning the food with clips to the guests at the table
- Training of floor staff during the service
- Explanation about the dishes
COMMIS DE RANG
Uliassi
05.2022 - 12.2022
- Taking care of the mise en place of the table according to the procedures and service standards
- Hosting the customers to the table and sitting
- Water and wine service at the table
- Bread replacement
- Reception of guests, accompaniment to the table and management of the wardrobe
- Presentation of the small pastry and coffee service.
CHEF DE RANG
Peter Brunel
10.2021 - 05.2022
- Coordination of floor staff and assignment of tasks
- Clearing and closing the floor at the end of the service
- Service with tray
- Reception of guests, accompaniment to the table and management of the wardrobe
- Coordination of the staff for the service
- Table service of the types of coffee: syphon, french press, moka and chemex.
HEAD WAITRESS
Le Ghiottonerie Del Moro
03.2021 - 10.2021
- Presentation of menus and wine list and suggestion of pairings and dishes of the day
- Management of requests and needs of commensal
- Resolving any customer complaints professionally and courteously
- Training of floor staff on service
- Table set-up and preparation of covers
- Organization of timetables and shifts of the floor staff
- Presentation of the bill and management of payments at the cash desk or at the table
- Answering the phone for reservations and takeout orders
- Contacts with suppliers.
COMMIS DE RANG
Isola Del Pescatore
06.2020 - 09.2020
- Taking care of the mise en place of the floor according to the standard procedures and service
- Hosting and sitting of the customers at the table
- Bring the bill to the table and receive the payment in cash or with the POS
- Clean and portioning of fish in front of the customers.
CHEF DE RANG
Hotel Eurostars
07.2018 - 09.2018
- Answering to the questions regarding menu items and suggestion of the dishes
- Room service.
- Maintained well-organized mise en place to keep work consistent.
Education
Professional Diploma -
SOMMELIER CERTIFICATE AIS 3^ Level -
Alma The International School of Italian
Colorno, Italy02.2021
Sala, Bar And Sommellerie - undefined
02.2021
High School Diploma -
Alma The International School of Italian Cuisine, Hospitality Institute
Colorno, Italy06.2020
Skills
- Operational autonomy
- Predisposition for team work
- Interpersonal and stress management skills
- Excellent dexterity, precision and attention to details
- Skilled in using of POS system
- Team working ability
- Organizational skills
- Smart and professional appearance
- Taking the order
- Politeness
- Availability on work shifts
Languages
English
Intermediate (B1)
Italian
Bilingual or Proficient (C2)
Spanish
Beginner (A1)
Timeline
COMMIS DE RANG
Jul's Restaurant
04.2023 - Current
COMMIS DE RANG
Uliassi
05.2022 - 12.2022
CHEF DE RANG
Peter Brunel
10.2021 - 05.2022
HEAD WAITRESS
Le Ghiottonerie Del Moro
03.2021 - 10.2021
COMMIS DE RANG
Isola Del Pescatore
06.2020 - 09.2020
CHEF DE RANG
Hotel Eurostars
07.2018 - 09.2018
Professional Diploma -
SOMMELIER CERTIFICATE AIS 3^ Level -
Alma The International School of Italian
Sala, Bar And Sommellerie - undefined
High School Diploma -
Alma The International School of Italian Cuisine, Hospitality Institute
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