Laura Mariotti
Barcellona
Profilo professionale
Skilled professional with proven ability in time management and problem solving. Recognized for accuracy in meeting deadlines and effective planning. Strong client empathy and resilience under pressure, ensuring consistent delivery of exceptional results.
Panoramica
12
12
years of professional experience
Esperienza lavorativa
Account Manager
Concentrix Payment Services
Barcelona
01.2024 - ad oggi
- Following up on overdue payments via phone, negotiating, and sending personalized payment plans.
- Continuously monitoring deadlines and managing outstanding balances.
- Actively mediating between supplier and client, ensuring compliance with commercial agreements and timely resolution of disputes.
- Coordinating with finance and commercial teams to ensure consistency in accounting and strategic operations.
- Producing periodic reports on payment performance and conducting client risk analysis, proposing corrective actions.
- Strong problem-solving skills and direct interaction with stakeholders.
- Focus on customer satisfaction even in critical situations.
Sales specialist
Eximag S.r.l.
Verona
10.2022 - 10.2023
- Preliminary contact with potential customers, definition of commercial proposals and formulation of quotes and contracts
- Consult with the technical-commercial area to convey information related to the order
- Active customer management and search for new contacts through travel and analysis of the territory
- Constant contact with customers to monitor performance, deliveries and any issues
- Organization of visits to the main national and international trade fairs in the sector
- Presentation and development of reports and sales analysis
Sales Coordinator
Sicurplanet S.r.l.
Verona
09.2019 - 09.2022
- Coordination of sales employees, presentations of offers, document management and contact with customers
- Development of new opportunities in synergy with the management area
- Acquired customer management
- Collaboration with technical department for development and fulfilment of the order
- Data collection and accounting activities for internal reporting and KPI analysis
Operations coordinator
Alpitour S.p.A.
Ibiza & Menorca
05.2018 - 09.2019
- Preparation of excursion packages and related contracts with suppliers
- Briefing to the reception staff
- Customer care activities and management of potential customer issues
- Verification of overnight stays and related contractual conditions, e.g. insurance policies or reimbursement conditions
- Customer retention and post-sale activities
General ledger accountant
Editer S.r.l.
Garda, VR
04.2015 - 03.2018
- Invoicing and invoice recording
- Customers and suppliers accounting management
- Cash/bank scrap book
- Communications with tax agency (INTRA) and prepayment instalments (F24)
- Consulting and drafting 730 forms
Treasury Specialist
Gardaland S.r.l. (Merlin Group)
Castelnuovo del Garda, VR
08.2011 - 03.2015
- Treasury activities and bank reconciliation statements
- Receipts and bank records remote management
- Bank statements, credit cards and related balances checking
- Cooperation with the General Accounting Office for monthly closing statements
Istruzione
Marketing
University of Verona
06.2011
Diploma - Accounting - Commercial expert
ITC (Istituto Tecnico Commerciale, secondary school for business studies) Lorenzo Calabrese
06.2008
Competenze
- Time management skills
- Problem-solving
- Planning skills
- Compliance with deadlines and projects
- Stress management
- Customer empathy
Language skills
Italian
Madrelingua
Spanish
Avanzato
C1
English
Intermedio avanzato
B2
German
Base
A2
Cronologia
Account Manager
Concentrix Payment Services
01.2024 - ad oggi
Sales specialist
Eximag S.r.l.
10.2022 - 10.2023
Sales Coordinator
Sicurplanet S.r.l.
09.2019 - 09.2022
Operations coordinator
Alpitour S.p.A.
05.2018 - 09.2019
General ledger accountant
Editer S.r.l.
04.2015 - 03.2018
Treasury Specialist
Gardaland S.r.l. (Merlin Group)
08.2011 - 03.2015
Diploma - Accounting - Commercial expert
ITC (Istituto Tecnico Commerciale, secondary school for business studies) Lorenzo Calabrese
Marketing
University of Verona
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