Summary
Overview
Work History
Education
Skills
Timeline
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Laura Ludanyi

Laura Ludanyi

Summary

Dynamic and results-oriented professional with extensive experience in administrative and teaching roles, notably at Clínica Lopez Bueno. Excelled in fostering positive client relationships and enhancing learning environments, showcasing exceptional organizational and verbal communication skills. Proven track record in improving customer satisfaction and effectively managing teams, demonstrating a blend of hard and soft skills crucial for operational excellence.

Overview

9
9
years of professional experience
2
2
Languages

Work History

Recepcionista / Administrativa

Clínica Lopez Bueno
Torremolinos
01.2023 - 01.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information..
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Corresponded with clients through email, telephone, or whatsapp
  • Assisted with onboarding new clients and securing paperwork completion.
  • Organized, maintained and updated information in computer databases.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Profesora De Inglés

Accents English Academy
Torremolinos
01.2023 - 06.2023
  • Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
  • Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
  • Improved classroom management by implementing consistent routines and clear expectations for behavior.
  • Prepared and implemented lesson plans covering required course topics.
  • Planned dynamic lessons to increase student comprehension of books and literary concepts.
  • Implemented reward system to motivate students and recognize academic and personal achievements.
  • Adapted teaching materials for virtual learning platforms, ensuring continuity of education during remote learning periods.
  • Developed and executed detailed lesson plans, aligning with curriculum standards and student needs.

Profesora De Inglés Por Online

Self Employed Services
03.2020 - 01.2023
  • Established strong rapport with students, fostering a positive and motivating learning environment.
  • Evaluated the effectiveness of instructional materials and methods, refining lesson plans based on student feedback and performance data.
  • Motivated students in positive learning environment to build academic confidence.
  • Implemented innovative teaching methods that promoted critical thinking skills and fostered intellectual curiosity among students.
  • Enhanced student comprehension by implementing engaging and interactive online tutoring sessions.
  • Utilized various online platforms and tools to deliver effective tutoring services for remote learners.
  • Consistently maintained high satisfaction ratings from both students and parents, ensuring long-term client retention.
  • Provided ongoing support and motivation to assist students facing academic difficulties.
  • Offered flexible scheduling options for accommodating students' lives

Host

Jack's Smokehouse
05.2022 - 12.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Worked with front of house staff to move tables and adjust seating
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Created welcoming first impressions through friendly interactions and professional attire.

Assistant Manager

Nando's Restaurant
09.2014 - 02.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Mentored junior staff members in their professional development
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Increased sales through effective merchandising strategies
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts of approximately 40 people to ensure proper coverage
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.

Education

BBA - Pre-School Teacher

Apor Vilmos Catholic College
Vác, Hungary
04.2001 -

Skills

Time management

Customer service

Multitasking and prioritization

Documentation and reporting

Organization skills

Verbal and written communication

Scheduling

Time management

Timeline

Recepcionista / Administrativa

Clínica Lopez Bueno
01.2023 - 01.2024

Profesora De Inglés

Accents English Academy
01.2023 - 06.2023

Host

Jack's Smokehouse
05.2022 - 12.2022

Profesora De Inglés Por Online

Self Employed Services
03.2020 - 01.2023

Assistant Manager

Nando's Restaurant
09.2014 - 02.2020

BBA - Pre-School Teacher

Apor Vilmos Catholic College
04.2001 -

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Laura Ludanyi