LAURA GONZÁLEZ PEÑACORADA
NA
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Very hardworking person and eager to continue growing professionally in the sector.
Overview
5
5
years of professional experience
Work History
Front Office Agent
7Pines Resort Ibiza - Destination by Hyatt
04.2025 - Current
- Supported daily front office operations while upholding Hyatt luxury brand standards.
Front Office Supervisor
Aguas De Ibiza Grand Luxe Hotel
03.2024 - 10.2024
- Trained front office staff, ensuring hotel policies and procedures were followed.
- Developed strong relationships with repeat customers through personalized luxury service and attention to detail in meeting their needs.
Front Office Agent
The Hazelton Hotel
01.2024 - 03.2024
- Enhanced guest satisfaction by efficiently management of check-in and check-out processes.
Front Desk Receptionist
ABBA Burgos Hotel
04.2023 - 11.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in and check-out processes.
- Collected room deposits, fees, and payments.
Front Desk Receptionist
Alda Cardeña Hotel / Alda Puerto Seco Hotel
09.2022 - 03.2023
- Collaborated with team members on a new hotel opening.
Front Desk Receptionist
Eurostars Plaza Mayor Hotel
03.2022 - 06.2022
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Assistant Store
Telepizza
10.2020 - 02.2022
- Served and cooked food promptly with focused attention to customer needs.
- Worked with POS system to place orders and manage bills.
Education
Higher Degree in Tourism Accommodation Management
CIFP La Flora
Burgos, Spain06.2022
Skills
- Multitasking Abilities
- Staff Supervision
- Teamwork
- Adaptability
- Problem Solving
- Property Management Systems
- Customer Service
- Revenue Management
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Elementary (A2)
Timeline
Front Office Agent
7Pines Resort Ibiza - Destination by Hyatt
04.2025 - Current
Front Office Supervisor
Aguas De Ibiza Grand Luxe Hotel
03.2024 - 10.2024
Front Office Agent
The Hazelton Hotel
01.2024 - 03.2024
Front Desk Receptionist
ABBA Burgos Hotel
04.2023 - 11.2023
Front Desk Receptionist
Alda Cardeña Hotel / Alda Puerto Seco Hotel
09.2022 - 03.2023
Front Desk Receptionist
Eurostars Plaza Mayor Hotel
03.2022 - 06.2022
Assistant Store
Telepizza
10.2020 - 02.2022
Higher Degree in Tourism Accommodation Management
CIFP La Flora
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