Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
LAURA GONZÁLEZ PEÑACORADA

LAURA GONZÁLEZ PEÑACORADA

NA

Summary

Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Very hardworking person and eager to continue growing professionally in the sector.

Overview

5
5
years of professional experience

Work History

Front Office Agent

7Pines Resort Ibiza - Destination by Hyatt
04.2025 - Current
  • Supported daily front office operations while upholding Hyatt luxury brand standards.

Front Office Supervisor

Aguas De Ibiza Grand Luxe Hotel
03.2024 - 10.2024
  • Trained front office staff, ensuring hotel policies and procedures were followed.
  • Developed strong relationships with repeat customers through personalized luxury service and attention to detail in meeting their needs.

Front Office Agent

The Hazelton Hotel
01.2024 - 03.2024
  • Enhanced guest satisfaction by efficiently management of check-in and check-out processes.

Front Desk Receptionist

ABBA Burgos Hotel
04.2023 - 11.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in and check-out processes.
  • Collected room deposits, fees, and payments.

Front Desk Receptionist

Alda Cardeña Hotel / Alda Puerto Seco Hotel
09.2022 - 03.2023
  • Collaborated with team members on a new hotel opening.


Front Desk Receptionist

Eurostars Plaza Mayor Hotel
03.2022 - 06.2022
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Assistant Store

Telepizza
10.2020 - 02.2022
  • Served and cooked food promptly with focused attention to customer needs.
  • Worked with POS system to place orders and manage bills.

Education

Higher Degree in Tourism Accommodation Management

CIFP La Flora
Burgos, Spain
06.2022

Skills

  • Multitasking Abilities
  • Staff Supervision
  • Teamwork
  • Adaptability
  • Problem Solving
  • Property Management Systems
  • Customer Service
  • Revenue Management

Languages

Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Elementary (A2)

Timeline

Front Office Agent

7Pines Resort Ibiza - Destination by Hyatt
04.2025 - Current

Front Office Supervisor

Aguas De Ibiza Grand Luxe Hotel
03.2024 - 10.2024

Front Office Agent

The Hazelton Hotel
01.2024 - 03.2024

Front Desk Receptionist

ABBA Burgos Hotel
04.2023 - 11.2023

Front Desk Receptionist

Alda Cardeña Hotel / Alda Puerto Seco Hotel
09.2022 - 03.2023

Front Desk Receptionist

Eurostars Plaza Mayor Hotel
03.2022 - 06.2022

Assistant Store

Telepizza
10.2020 - 02.2022

Higher Degree in Tourism Accommodation Management

CIFP La Flora
LAURA GONZÁLEZ PEÑACORADA