Laura Gómez Escudero

Training new customer service employees and supporting experienced employees to improve their performance. Their duties include creating educational material, conducting training sessions, identifying skills gaps, and ensuring staff members stay motivated.

Encouraged students' critical thinking skills by giving everyday feedback.

Monitored new starters behavior in order to maintain an effective teaching environment.

Reviewing and escalating queries trough live chat, calls or emails, from customers to your superiors when required. Liaising with other internal teams to review queries from customers regarding several topics including payments, technical issues, verification or betting queries.

Keeping records of customer interactions, transactions, comments, and complaints.

Ensure customer satisfaction and provide professional customer support.

Integrate brand images in visual presentations throughout the stores.
Innovate and implement seasonal merchandising presentations.
Initiate unique visual presentations.
Monitor merchandise inventories.
Ensure replenishment of fast-selling items.

Manage team to deliver KPI s and compliance throughout the operation as well as providing inspiring consumer experiences.
Prepare overall security plans and manage security operations of organization, including assignments, staffing and payroll.
Demonstrate excellence in customer service and hospitality.
Demonstrate excellence in customer service and hospitality utilizing invaluable interpersonal communication