Laura Byrne

Key Responsibilities

Team Management:

Lead and manage a team of staff, providing guidance, support, and training to ensure a cohesive and high-performing team.

Customer Satisfaction:

Ensure the happiness and satisfaction of families by maintaining open communication, addressing concerns promptly, and providing exceptional care for their children.

Compliance:

Adhere to policies and procedures to maintain regulatory compliance and uphold high standards of care and safety for children.

Child Safety:

Prioritize the safety and well-being of children by implementing and overseeing safety protocols and best practices.

SENd Support:

Collaborate with outside agencies to provide support for children with Special Educational Needs and Disabilities (SENd) and their families, ensuring inclusive and tailored care.

Program Utilization:

Utilize programs such as Red Fish, P2P, and Qlik to enhance operational efficiency, track progress, and improve services.

KPI Management:

Work with key performance indicators (KPIs) to measure and monitor performance, identify areas for improvement, and drive continuous quality development within the nursery.

Career Highlights

Successful Ofsted Inspection:

Led the nursery through an Ofsted inspection shortly after assuming the role and achieved a Good rating within weeks, demonstrating strong leadership and management skills.

Smooth Transition and Acquisition:

Played a key role in facilitating a smooth transition when the company was acquired by Bright Horizons, ensuring operational continuity and staff morale during the change.

Post-COVID Recovery:

Proactively managed the post-COVID recovery phase by growing Full-Time Equivalent (FTE) enrollment and effectively staffing the nursery, adapting to new challenges and demands in the childcare industry.

Financial Management:

Managed a 97-place nursery to profitability, overseeing a team of 30 staff members and ensuring the financial sustainability and success of the nursery.