Dynamic and results-driven hospitality professional with a strong background in high-end dining, beverage management, and customer service excellence. Proven ability to lead and train teams, optimize operations, and enhance guest experiences in fast-paced, high-volume environments. Skilled in mixology, team leadership, conflict resolution, and language instruction, with international experience in education and childcare. Adept at fostering cultural exchange, delivering exceptional service, and adapting to diverse professional settings. Passionate about creating memorable experiences for guests while maintaining efficiency and professionalism.
• Assisted in teaching English to Spanish students, focusing on speaking, writing, and listening skills.
• Designed interactive lessons and activities to improve student engagement.
• Provided one-on-one language support and cultural exchange opportunities.
• Collaborated with local teachers to develop lesson plans and classroom strategies.
• Adapted teaching methods to accommodate different learning styles and levels.
Led a team of bartenders, ensuring high-quality service and customer satisfaction.
• Created and maintained an innovative cocktail menu, enhancing guest experiences.
• Trained new staff members in mixology, customer service, and operational procedures.
• Managed bar inventory, ordering supplies, and reducing waste to optimize costs.
• Handled high-volume service while maintaining a professional and friendly demeanor.
• Trained and mentored servers and bartenders to enhance guest experiences.
• Assisted in scheduling, conflict resolution, and team leadership to optimize efficiency.
• Ensured compliance with company policies, food safety regulations, and service standards.
• Collaborated with management to implement new service strategies and drive customer satisfaction.
• Delivered superior guest service in a high-energy, fast-paced entertainment venue.
• Provided expert beverage recommendations and crafted specialty cocktails to enhance the guest experience.
• Maintained efficiency during peak hours while ensuring accurate order fulfillment.
• Assisted in training and mentoring new staff members to uphold service standards.