Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Generic
Lasse Förste

Lasse Förste

Barcelona,B

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Agent Support Specialist

NewCo NCC
02.2023 - Current
  • Customer support for a collection of German Bank Institutes with focus on Creditcards
  • Fraud department
  • Premium Service
  • Emergency Hotline

Supervisor for a Location of the Company Flink SE

Flink SE
10.2021 - 02.2023
  • Induction and assignment of new employees
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Between 165 and 300 employees delegated and managed
  • First aider and fire safety officer on site
  • Supervision controll
  • Oversaw daily operations of the department, ensuring smooth workflow of the entire operation, and timely completion of tasks.

Employee in the DHL Regensburg Freight Mail Center

DHL
08.2020 - 08.2021
  • Squadleader
  • Terminal money security control

Training as a Gardener in Floriculture

City Regensburg
09.2019 - 07.2020

Training as Gardener for the public City Regensburg

Education

Secondary School Leaving Certificate (M10) -

Preparatory Course For The Intermediate School M10
Regensburg
07.2019

Herderschule (private Secondary School) -

Herderschule Pielenhofen
Pielenhofen
07.2018

Secondary School -

Edith-Stein Realschule Parsberg
Parsberg
02.2015

Abitur -

Gymnasium Parsberg
Parsberg
07.2014

Elementary School -

Grundschule Parsberg
Parsberg
07.2011

Skills

  • IT knowledge

  • Client-oriented

  • Customer Communication

  • Strong organizational skills

  • Workflow Optimization

  • Stress Tolerance

  • Excellent teamwork

Languages

German
Bilingual or Proficient (C2)
English
Advanced (C1)

Personal Information

  • Place of Birth: Amberg
  • Date of Birth: 01/23/2001
  • Nationality: german
  • Marital Status: single

Timeline

Agent Support Specialist

NewCo NCC
02.2023 - Current

Supervisor for a Location of the Company Flink SE

Flink SE
10.2021 - 02.2023

Employee in the DHL Regensburg Freight Mail Center

DHL
08.2020 - 08.2021

Training as a Gardener in Floriculture

City Regensburg
09.2019 - 07.2020

Secondary School Leaving Certificate (M10) -

Preparatory Course For The Intermediate School M10

Herderschule (private Secondary School) -

Herderschule Pielenhofen

Secondary School -

Edith-Stein Realschule Parsberg

Abitur -

Gymnasium Parsberg

Elementary School -

Grundschule Parsberg

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Lasse Förste