Lara Keylani
Barcelona
Summary
Resourceful senior order fulfillment known for high productivity and efficient task completion. Specialized skills include communication skills, logistics coordination, and continuous process improvement to maximize efficiency of order fulfillment workflows. Excel in time management, problem-solving, and leadership to ensure smooth operation of order fulfillment processes. Committed to maintaining accuracy and meeting tight deadlines in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Senior Export Order Fulfillment
Donaldson
10.2021 - Current
- Verified that all required documentation was included with each shipment before it left the warehouse.
- Analyzed data related to past exports in order to identify potential risks or areas of improvement going forward.
- Attended industry conferences and workshops related to international logistics and supply chain management.
- Monitored shipments overseas until they reached their destination on time and without damage or loss.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Prepared reports for management regarding export sales performance, customer feedback.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Created presentations for internal staff meetings outlining recent developments in global trade policies.
- Assisted in resolving complex billing issues that required coordination across multiple departments.
- Established and maintained good relations with customers, vendors, and transport companies.
- Checked postings and documents for correctness, accuracy and proper coding.
- Managed cross-border logistics, including customs compliance and international shipping regulations.
- Scheduled shipments to customer warehouses via in-house tracking system.
- Coordinated with freight forwarders to expedite international shipments.
- Created and updated standard operating procedures for logistics operations.
- Created detailed reports on logistics operations, including cost analysis, shipment tracking, and performance metrics.
- Coordinated daily logistics operations, including shipment scheduling and tracking.
- Managed daily activities of staff responsible for order fulfillment and distribution services.
- Assisted in troubleshooting any problems that may arise during the delivery process.
- Negotiated contracts with shipping and freight companies to secure lower transportation costs.
- Coordinated export operation, adhering to tight schedules, and deadlines.
- Monitored tariffs and customs regulations, reducing risk of delayed shipments.
- Directed team activities by establishing task priorities and providing guidance.
- Monitored and organized logistics documents, bills of lading, delivery receipts, packing lists and load tags.
- Aided senior leadership with report generation to utilize process improvements.
- Managed inventory levels to ensure optimal stock at all times, reducing shortages and overages.
- Supported development of training materials and technical manuals for new team members.
- Responded to inquiries from both external and internal customers, resulting in decrease in calls to help desk.
- Kept deliveries on track and provided timely status updates.
- Communicated with customers and management to report delays, emergencies, weather challenges and carrier schedule changes.
- Resolved any discrepancies related to product quality or quantity issues upon delivery.
- Organized and maintained order documentation.
- Coordinated and monitored the transportation of goods between warehouses, customers, vendors, and other locations.
- Planned and prioritized day-to-day shipments and billing in collaboration with warehouse and sales team.
Order to Cash Analyst
Bayer
01.2020 - 10.2021
- Performed customer order entry and data entry tasks accurately and in a timely manner.
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
- Communicated with current customers regarding backorder availability, future inventory and special orders.
- Monitored and tracked customer orders to meet lead times and drive on-time delivery.
- Received payments from customers for processed orders and updated accounts receivable ledger accordingly.
- Monitored inventory levels and documented replenishment requirements.
- Generated reports summarizing daily transactions for management review.
- Created invoices, credit memos, packing slips, and other documents related to customer orders.
- Traced missing material and shipments through vendor and customer communications.
- Resolved discrepancies between customers' purchase orders and the company's records.
- Investigated and analyzed client complaints to identify and resolve issues.
- Coordinated with customers to ensure accurate invoicing, timely payments, and resolution of disputes.
- Maintained records of all transactions within the Order-to-Cash system including sales orders, invoices, credits and debits memos.
- Performed data analysis on customer accounts to detect trends in order processing delays or issues.
- Edited and proofread all communication materials, ensuring accuracy and consistency in brand voice.
- Addressed pricing discrepancies by researching original price and fixing inaccurate information.
- Stamped price tags on merchandise, referring to official price lists.
Senior Sales Representative
EF English
01.2019 - 01.2020
- Qualify leads.
- Coordinated with other departments to ensure timely delivery of orders.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Organized client visits, presentations, product demonstrations and trade shows.
- Collaborated with marketing team to create promotional materials for products and services.
- Negotiated deals and handled complaints or objections.
- Operated register, handled cash and processed credit card transactions.
- Produced sales documents, finalized deals and filed records.
- Performed regular follow-ups with prospects to close deals in a timely manner.
Customer Service Representative
Travelodge-CPM
01.2018 - 12.2018
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone, email, and chat.
- Provided accurate information about products and services to customers.
- Updated databases with new and modified customer data.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
Bachelor's Degree - Business Management
ESERP Business school
06.2018
High School Diploma -
Thebes American School
12.2011
Skills
- Sales force, SAP and Oracle
- Problem-solving skills
- Interpersonal communication skills
- Customer Service
- Order process management
- Shipping procedures
- Deadline management
- Returns processing
- Workflow planning
- Incoterms awareness
- Shipping coordination
- Warehousing coordination
- Sales experience
- Organizational skills
- Logistics management
- Workflow optimization
- Analytical skills
- MS office
- Team collaboration
- Multitasking
- Cross-functional collaboration
Languages
Arabic
First Language
English
Proficient (C2)
C2
German
Elementary (A2)
A2
Spanish
Intermediate (B1)
B1
Timeline
Senior Export Order Fulfillment
Donaldson
10.2021 - Current
Order to Cash Analyst
Bayer
01.2020 - 10.2021
Senior Sales Representative
EF English
01.2019 - 01.2020
Customer Service Representative
Travelodge-CPM
01.2018 - 12.2018
Bachelor's Degree - Business Management
ESERP Business school
High School Diploma -
Thebes American School
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