Lara Gallo Ochoa

Marine business and Rail business aftersales responsible (ZF and non-ZF products):

• Repairs quotations preparation: analysis of costs and benefits as well as the cost-efficiency.
• Rail market research repairs-orientated (study of potential customers, suppliers, ZF and competitors products market share, etc...)
• Customer and company official services technical assistance.
• Wrote instruction manuals and technical guidance for maintenance of Non-ZF products for Rail market.
• Monitored project progress, identified risks and took corrective action as needed.
• Maintained open communication by presenting regular updates on project status to customers and suppliers.
• Analyzed project performance data to identify areas of improvement.
• Performed scheduled service work, installations, testing and repairs.
• Identified and corrected system faults to minimize operational system downtime.
• Organized system operating procedures to strengthen controls.

• ZF different products (gearboxes Ecomat, Astronic, WG/Ergopower, Bus Axles, Off-road axles, etc...) Technical assistance to customers and company official services.
• Interfaced with ZF factories and customers to resolve quality issues.
• Troubleshot and resolved mechanical and electrical issues in vehicles.
• Warranty issues management.
• Conducted root cause analysis of vehicle systems to locate and correct problems.
• Delivered polished presentations detailing technical specifications and benefits of new systems and components.

• Bank software development / programming.
• Organized system operating procedures to strengthen controls.