Laia De Santiago Sebastià
VILANOVA I LA GELTRU
Overview
9
9
years of professional experience
1
1
Certification
Work History
Hospitality Supervisor
Costa Cruises S.p.A.
Genova
08.2023 - 01.2024
- https://www.costacruises.com/ https://career.costacrociere.it/ hr_compliance@costa.it
- During three months period covered the position of Hospitality Service Supervisor onboard Costa Toscana and Costa Deliziosa vessels. Developing and covering HSPV tasks and responsibilities being a point of reference for the reception team, and support for the Hospitality Service Manager.
Hospitality Operator
Costa Crociere S.p.A
Genova
07.2019 - 05.2023
- https://www.costacruises.com/ https://career.costacrociere.it/
hr_compliance@costa.it - Since 2019 working for Costa Cruises as Hospitality Operator during Mediterranean season, Adriatic season and World Cruise 2023; also taking part of the Start-up of Costa Toscana vessel. During all this period I have performed HO position accomplishing customer service duties, embarkation and disembarkation procedures, problems solving, assisting guest in all unexpected situations following company procedures as well as covering the phone operator and nightshift position while acquiring all responsibilities the position requires. During this period I covered Hospitality Supervisor for three months.
Sales Person and Shop Attendant
Disneyland Paris
Marne-la-Vallée
12.2018 - 05.2019
- Three seasonal contract in the following periods:
- 12/2018 - 01/2019
- 04/2019 - 05/2019
- 12/2019 - 01/2020
- https://www.disneylandparis.com/es-es/ https://jobs.disneycareers.com/ dlp.casting@disney.com
- Shop attendant and sales person in a shop at Disneyland Paris, including cashier position and money handler.
Congress and Event Hostess
TAIS S.L.
Barcelona
02.2018 - 04.2019
- http://www.azafatastais.com/ congress@azafatastais.com
- Temporary contracts in big congresses such as MWC for Fira Barcelona, working at the front office, doing check-in for guests, welcoming and assisting them.
- Temporary contracts in the small and private events, welcoming and accommodating guests.
Internship as Shop Attendant and Tour Guide
Artico Ice Bar
Honningsvåg (North Cape)
05.2017 - 09.2017
- http://www.articoicebar.com/es artico@articoicebar.com
- In the souvenir and christmas shop, take care of all duties of a shop attendant as inventory, merch count and classification, guest service.
- In the Ice Bar, welcoming guests of all nationalities, provide complete experience in an Ice Bar, serve them and make them enjoy the experience.
- English guide, guide some excursions to a bird safari or around the islands for cruise ship shore excursions.
Internship as Receptionist
Hotel Catalonia Barcelona
Barcelona
06.2015 - 09.2015
- http://www.cataloniabcnplaza.com plaza@cataloniahotels.com
- Helping with all reception stuff in a 4 star hotel, check in, check out, preparing and welcoming individual arrivals/departures, and big groups as well. Assisting all guest issues and concerns. Sometimes helping in concierge duties.
Education
Bachelor Degree in Tourism -
Universitat De Girona (CETA)
Barcelona, Spain06.2018
One Semester Erasmus Program - Tourism
Lapland University of Applied Science
Rovaniemi, Finland12.2016
Skills
- Flexible Schedule
- Customer Service
- Verbal and Written Communications
- Complex Problem Solving
- Multi-Line Phone Systems
- Check-In and Check-Out Procedures
- Payment Transactions
- Multitasking and Organization
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
Languages
Spanish, Catalan
First Language
English
Advanced
C1
Italian
Advanced
C1
French
Upper Intermediate
B2
German
Beginner
A1
Certification
- 07/2018 Certificate in Advanced English - Cambridge University
- 07/06/2019 Familiarization and basic safety training (STWC)
- 21/06/2019 Passenger ships (STWC)
- 27/06/2019 Certificate of proficiency in security awareness and designated duties (STWC)
Additional Information
- Driving License B
- Valid C1/D Visa until 07/09/2032
- Valid Seaman´s Book until 13/06/2029
- Valid Spanish Passport until 11/05/2028
Timeline
Hospitality Supervisor
Costa Cruises S.p.A.
08.2023 - 01.2024
Hospitality Operator
Costa Crociere S.p.A
07.2019 - 05.2023
Sales Person and Shop Attendant
Disneyland Paris
12.2018 - 05.2019
Congress and Event Hostess
TAIS S.L.
02.2018 - 04.2019
Internship as Shop Attendant and Tour Guide
Artico Ice Bar
05.2017 - 09.2017
Internship as Receptionist
Hotel Catalonia Barcelona
06.2015 - 09.2015
Bachelor Degree in Tourism -
Universitat De Girona (CETA)
One Semester Erasmus Program - Tourism
Lapland University of Applied Science
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