Kyle Wilbore
Oakley
Summary
A variety of job experience from Oncology Research (Fuel3D) to Database Engineer (Bet365) with a willingness to break into exciting careers. A constant drive to further myself as an ideal candidate by improving or learning new professional skills, while maintaining integrity throughout. A willingness to take on added responsibilities to meet company or team goals
Overview
4
4
years of professional experience
Work History
Junior MIS Support Engineer
Bet365
06.2021 - 08.2022
- Built and delivered multiple reports using SQL to meet the needs of different areas of the business
- Assisted in providing weekly or daily board member packs containing a variety of data points E.g. Revenue, signups, avg bet
- Created multiple adhoc reports meeting the needs of regulatory or customer requirements
- Worked and collaborated across multiple different of teams in time sensitive environments while adjusting communication or teamworks levels appropriately
Evaluation Support Specialist
Fuel3D
08.2020 - 04.2021
- Analysed and assisted with building specific client-based reports within Microsoft office suite
- Audited and annotated significant data sets to be used for training of Convolutional Neural Networks (CNN) and statistical classifiers
- Trained new staff on annotations for data, data presentation & formatting
Customer Support Executive
Fuel3D
09.2018 - 01.2020
- Created a tiered severity support process within a CRM system as the sole customer support to troubleshoot software or hardware-based problems
- Trained new staff on the end-to-end support process including system software and CRM systems
- Created a suite of digital support materials for end customers, including how-to videos and infographics
- Worked closely with Sales, Data and research teams to reach company goals and objectives
Education
Ground School Results
Leading Edge Aviation
Oxford 04.2023
Bachelor of Science - Airline And Airport Management
Buckinghamshire New University
High Wycombe07.2018
Skills
- Leadership
- Teamwork
- Critical Decision Making
- Awareness of Working Environment
- Ability to new staff members
- Workload Management
- Problem Solving
- Strong Communicator
- Application of Knowledge
- Time Management
Timeline
Junior MIS Support Engineer
Bet365
06.2021 - 08.2022
Evaluation Support Specialist
Fuel3D
08.2020 - 04.2021
Customer Support Executive
Fuel3D
09.2018 - 01.2020
Ground School Results
Leading Edge Aviation
Bachelor of Science - Airline And Airport Management
Buckinghamshire New University
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