Kurt Jimenez
Balanga
Summary
Driven by a customer service focus and efficient work ethic, I excelled at Norwegian Cruise Line Holdings Ltd., enhancing guest satisfaction and streamlining inventory management. Adept in safety procedures and fostering positive team dynamics, I significantly improved efficiency and guest comfort, showcasing my adaptability and commitment to excellence in the hospitality industry. Friendly Room Attendant offering [Number] years of experience working for well-known cruiseship.Knowledgeable in work as stateroom attendant. I was also i assigned in luxury villas and suites rooms.
Overview
20
20
years of professional experience
Work History
Stateroom Attendant
Norwegian Cruise Line Holdings Ltd.
02.2007 - Current
- Provided personalized attention to guests'' requests or special needs, contributing to memorable experiences on board the ship.
- Streamlined inventory management through accurate records keeping of supplies consumed per stateroom assignment in compliance with cost control measures set forth by the company.
- Fostered a positive working relationship with team members through open communication channels and constructive feedback exchange when necessary.
- Enhanced guest satisfaction by providing exceptional stateroom cleaning and maintenance services.
- Increased efficiency in room turnovers by effectively managing daily task assignments and time management.
- Maximized guest comfort by replenishing amenities, linens, and other supplies according to established guidelines.
- Ensured safety compliance by adhering to established ship policies and procedures during routine tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Checked appliances in guest rooms to determine good working order.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Promoted a welcoming environment for guests through timely and courteous assistance with their needs.
Banquet Waiter
Ibarras Garden
03.2005 - 08.2006
- Executed synchronized meal service simultaneously serving multiple guests.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Assisted in resolving guest concerns quickly and effectively, demonstrating excellent problem-solving skills.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Increased banquet efficiency by collaborating with the event planning team to ensure smooth operations.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Arranged linens and table settings according to seating plan and event theme.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Inspected dishes and utensils for cleanliness.
- Maintained clean and organized dining areas throughout events, ensuring an enjoyable experience for all attendees.
Education
High School Diploma -
San Miguel National Highschool
San Juan San Miguel Bulacan, Philippines03.2002
Skills
Efficient work ethic
Customer service focus
Team player attitude
Safety awareness
Flexible Schedule
Polite telephone etiquette
Basic Maintenance Knowledge
Adaptable nature
Proactive Approach
Teamwork
Hospitality industry
Safety Procedures
Guest Relations
Timeline
Stateroom Attendant
Norwegian Cruise Line Holdings Ltd.
02.2007 - Current
Banquet Waiter
Ibarras Garden
03.2005 - 08.2006
High School Diploma -
San Miguel National Highschool
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