Konstantinos Kasem Eleftheriou

• As my first job, I worked as cashier, barista and baker at Cinnabon for two consecutive summers.
• Greeted customers and took orders for coffee drinks, food items, and other beverages.
• Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
• Operated cash registers to process customer payments.
• Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.

• Handling new client leads on daily basis
• Maintaining contact with clients to ensure high levels of customer satisfaction
• Following up on contacts for future business prospects
• Transferring, building and maintaining a client portfolio
• Assisting customers who wish to open or are managing a trading account
• Informing clients of any new products and promotions that the company is offering.

• I was in the army for over a year
• I was also in the offices of the army in charge of handling files and daily work for the commander.
• Maintained accountability of assigned equipment and supplies to ensure readiness for operations.
• Performed duties as a member of a security detail in support of high-level government officials.
• Supervised the maintenance of vehicles and other military equipment according to standards.
• Worked in small groups to accomplish complex goals within tight deadlines and standards.

• Greeted customers and took orders for coffee drinks, food items, and other beverages.
• Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
• Operated cash registers to process customer payments.
• Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
• Stocked shelves with ingredients needed to make coffee drinks.

• Reviewing payment requests from businesses to ensure that they comply with policies and procedures
• Tracking payments to vendors and reviewing payment status to identify any issues that may have occurred during processing
• Reviewing account activity to determine whether any fraudulent activity has occurred
• Preparing reports on accounts payable activity such as delinquencies and exceptions
• Processing checks, money orders, credit card payments, wire transfers, and other forms of payment
• Coordinating with banks, auditors, and other parties involved in the payment process
• Investigating errors or other issues with invoices or payments received by businesses for goods or services rendered
• Reviewing and approving invoices for payment before sending them to accounting for processing.

• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive
communication
• Generate sales leads
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits;
follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Promoting a “Safer Gaming” philosophy.
• Staying UpToDate on rules, processes, and licencing needs.
• Go above and beyond when engaging customers