Konstantinos Avramidis
Barcelona
Summary
A guy loyal to work with good verbal and writing skills. Capable to adapt to new professional environments. Always willing to expand my knowledge in the technology sector.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Familiar to working under pressure and adapting to new situations and challenges.
Outgoing and full co-operative, a good team player, according to all my colleagues so far.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Google Workspace Webhelp
04.2022 - 04.2024
- Providing Technical Support for Google Workspace tools Drive, Calendar, Docs, Sites, Google API.
- Managing IT related incidents, prioritizing based on criticality, troubleshooting, focusing on problem solving and customer satisfaction, respecting the timelines.
- Bug reporting, collaborating in improving documentation and workflows.
- Collaborating with teams to solve technical customer problems across product suites. Supporting lower support tiers with lower priority issues.
- Familiarity with ticketing and CRM systems(Salesforce, Jira)
System Administrator and IT
ariane.gr
11.2015 - 03.2023
- Implementing new ways to help evolve company's way of working, using ERP and CRM software
- Analysis of company's needs, redesigning ERP platform
- Organization of seminars, towards the optimization of work
- Installing and configuring new hardware and software, setting up user accounts, permissions and passwords, network policies and procedures.
- Responsibility for documenting and configuration of the system workflow.
- Providing IT technical support.
- Responsibility for Company's Data Security.
- Setting up and optimizing and managed network equipment.
Internship
IREC - Institut de Recerca en Energia de Catalunya
11.2013 - 04.2014
- Participation in Research project for Smart Grids
- Specifically Development of Embedded Software in a gateway to route GOOSE messages according to IEC 61850-90-5 standard.
E-Shop Employee and IT Administration
ariane.gr
08.2012 - 10.2013
- Administration of ERP
- Consulting for redesigning of ERP, according to companys needs
- Responsibility of storage, stock and sales.
Assistant Secretary
ATEI Thessaloniki Agriculture Department
10.2012 - 02.2013
- Department mail
- Archiving
- Reorganization of the secretariat file
- Connection link between secretaries and students.
Employee
ariane.gr
09.2007 - 03.2008
- Responsibility for storage, stock and merchandise.
Education
Bachelor's Degree, Computer Software Engineering -
Alexander Technological Educational Institute of Thessaloniki
01.2015
Skills
- Java
- Spring Boot
- RESTful web services, APIs
- Angular/Typescript
- SQL
- HTML
- Embedded Software
- Microsoft Office
- Bug tracking
Websites
Certification
- Level 1 Certificate in English - University of Cambridge
- Goethe-Zertifikat B1 - Goethe-Institut e.V.
- Basic, day-to-day-life level of Spanish/Castellano
- European Driving licence.
Skills And Courses
- Java
- Spring Boot
- RESTful web services
- Angular, Typescript basic knowledge
- SQL basic knowledge
- HTML basic knowledge
- Embedded Software
- Microsoft Office
- Software Development
Timeline
Technical Support Engineer
Google Workspace Webhelp
04.2022 - 04.2024
System Administrator and IT
ariane.gr
11.2015 - 03.2023
Internship
IREC - Institut de Recerca en Energia de Catalunya
11.2013 - 04.2014
Assistant Secretary
ATEI Thessaloniki Agriculture Department
10.2012 - 02.2013
E-Shop Employee and IT Administration
ariane.gr
08.2012 - 10.2013
Employee
ariane.gr
09.2007 - 03.2008
Bachelor's Degree, Computer Software Engineering -
Alexander Technological Educational Institute of Thessaloniki
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