Dynamic professional skilled in managing service delivery and collaborating across teams. Known for strong problem-solving abilities and commitment to enhancing client experiences through effective documentation and support.
Overview
4
4
years of professional experience
Work History
SD Engineer
Transverse Advisors Pvt. Ltd.
Surat
05.2016 - 04.2017
Managed service delivery processes to ensure timely response to client requests.
Collaborated with cross-functional teams to troubleshoot and resolve technical issues.
Documented service delivery workflows and updated knowledge base resources.
Analyzed client feedback to enhance service quality and customer satisfaction.
Provided technical support to customers, troubleshooting hardware and software issues.
Project Engineer
Archon Engicon Ltd
Ahmedabad
10.2013 - 03.2016
Supported project planning and scheduling for engineering activities.
Coordinated with team members to ensure project milestones were met.
Managed documentation and compliance for engineering standards and regulations.
Conducted site inspections to assess project progress and quality control.
Collaborated with clients to gather requirements and provide project updates.
Clinic Care Coordinator at UNC Healthcare, UNC Neurology, The Bodford Family Transverse MyelitisClinic Care Coordinator at UNC Healthcare, UNC Neurology, The Bodford Family Transverse Myelitis