Kimberly Alexandra Gurnick Ortiz
Madrid
Summary
Dynamic professional with expertise in client relationship management and data analysis. Proven track record in social media marketing and content creation, driving engagement and optimizing operations. Strong multitasking abilities and attention to detail lead to successful outcomes in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Support International
Noval Properties
Santo Domingo
05.2024 - 09.2024
- Facilitated client management through effective communication and relationship building.
- Coordinated broker visits to enhance business development opportunities.
- Administered CRM system to optimize client interactions and data organization.
- Generated monthly reports for performance metrics tracking and analysis.
- Provided administrative support to streamline daily operations.
- Utilized Excel for tracking sales data of brokers.
Content Creator
Know How
Santo Domingo
03.2023 - 05.2024
- Programmed social media posts to enhance online presence.
- Crafted engaging and effective content to boost user interaction.
- Responded promptly to user messages, comments, and inquiries.
- Analyzed performance metrics, including engagement, reach, and follower growth.
- Published diverse content such as posts, stories, and reels.
Community Manager
Calimete Media Group
Santo Domingo
08.2021 - 11.2022
- Developed and implemented social media campaigns to enhance community engagement.
- Created social media content to connect with target audiences.
- Performed regular maintenance on all social media accounts to ensure optimal performance.
- Engaged with clients through forums and emails to address inquiries and feedback.
Secretary
Optica Ballester
Santo Domingo
01.2019 - 02.2020
- Managed client inquiries, ensuring prompt responses to enhance satisfaction.
- Handled cash transactions with precision and accountability.
- Contacted clients to inform about promotions and lens availability.
- Responded to incoming calls, addressing inquiries and transferring calls as needed.
- Developed an efficient document tracking system for quick access to documentation.
Education
Marketing
Universidad Iberoamericana (UNIBE)
Santo Domingo, República Dominicana07-2024
High School Diploma -
Notre Dame
Santo Domingo, República Dominicana07-2020
Master - Marketing Digital
EUDE
Madrid, EspañaSkills
- Social media marketing
- Content creation
- Data analysis
- Customer relationship management
- Market research
- Customer service
- Multitasking skills
- Basic Excel proficiency
- Microsoft Office suite
Affiliations
Passionate about the digital environment, I enjoy exploring online trends, social networks, and new forms of digital communication.
languages
Spanish
First Language
English
Advanced (C1)
C1
Certification
- Certification in Artificial Intelligence
- Certification in Digital Marketing at the Chavón School
- Certification in Graphic Design for Social Media at the Chavón School
Timeline
Sales Support International
Noval Properties
05.2024 - 09.2024
Content Creator
Know How
03.2023 - 05.2024
Community Manager
Calimete Media Group
08.2021 - 11.2022
Secretary
Optica Ballester
01.2019 - 02.2020
Marketing
Universidad Iberoamericana (UNIBE)
High School Diploma -
Notre Dame
Master - Marketing Digital
EUDE
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