Kim Engelen
Valencia
Summary
Enthusiastic client services professional.
Hardworking and reliable.
Highly organized and proactive.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
T&H Customer Experience
Valencia
01.2021 - Current
- Promoting high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
- Answered inbound calls, chats and emails to facilitate customer service.
Cultureel Ondernemer
Autonomous
Www.kimengelen.com
07.1999 - Current
- Creating and selling my art online.
- Led classes to help individuals embrace creativity and develop artistic skills.
- Created artbooks and selling these via Amazon.
- Curated content for social media platforms.
- Utilized editing and photography tools to enhance storytelling.
- Posted useful, creative and timely content on social media, blog and website.
- Maintained knowledge of digital technology and social media trends, media requirements, and best practices.
Art Teacher
Hangzhou Jiangnan Experimental School
Hangzhou
07.2017 - 07.2019
- Encouraged student creativity with motivation, positive feedback and constructive criticism.
- Organized and coordinated hands-on artistic activities to encourage active participation, involvement and team work.
- Created positive educational climate to promote student learning.
- Planned, prepared and delivered instructional activities related to various art mediums.
- Provided opportunities for each student to reach fullest potential through artistic, creative expression.
- Developed interesting course plans to meet academic, intellectual and social needs of students.
Art Teacher
Pedia GmbH
Hamburg
08.2015 - 06.2017
- Planned and coordinated field trips to galleries and museums to expose students to examples of art.
- Developed strong working relationships with students and parents to accomplish school and departmental vision and goals.
- Developed lesson plans to teach course materials according to schedule.
Art Workshops
Berlin University of the Arts
Berlin
08.2012 - 05.2013
- Encouraged student creativity with motivation, positive feedback and constructive criticism.
- Organized and coordinated hands-on artistic activities to encourage active participation, involvement and team work.
- Planned and presented art displays and exhibitions to showcase student work for school and community.
- Created positive educational climate to promote student learning.
Administration Employee
Maaskoepel/SUWR
Rotterdam
12.2011 - 08.2012
- Urgency Determination for Home Seekers.
- Processed financial documents, contracts, expense reports and validity of the urgency.
- Organized both physical and digital files and updated reports to coordinate a home placement.
- Responded effectively to sensitive inquiries or complaints.
- Maintained accurate department and customer records.
Education
University Certificate - Art Curating
University of Berlin
Berlin05.2015
Master of Arts - Critical And Pedagogical Studies
Malmö Art Academy
Malmo06.2013
Semester degree - Studio Practice
California College of The Arts
California, USA09.2011
Bachelor of Arts - Painting And Other Media
AKV | St. Jo
Den Bosch, Netherlands07.1999
Skills
- Positive and Professional
- Customer Relations
- Computer Proficiency
- Administrative Support
- Staff Training
- Client Relations
- Problem-Solving Abilities
- Project Management Abilities
Interests
Traveling, sports, dancing, visiting museums, cinema, festivals, reading, deep conversations.
Languages
Dutch
First Language
English
Proficient
C2
German
Advanced
C1
Spanish
Intermediate
B1
Chinese (Mandarin)
Elementary
A2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
T&H Customer Experience
01.2021 - Current
Art Teacher
Hangzhou Jiangnan Experimental School
07.2017 - 07.2019
Art Teacher
Pedia GmbH
08.2015 - 06.2017
Art Workshops
Berlin University of the Arts
08.2012 - 05.2013
Administration Employee
Maaskoepel/SUWR
12.2011 - 08.2012
Cultureel Ondernemer
Autonomous
07.1999 - Current
University Certificate - Art Curating
University of Berlin
Master of Arts - Critical And Pedagogical Studies
Malmö Art Academy
Semester degree - Studio Practice
California College of The Arts
Bachelor of Arts - Painting And Other Media
AKV | St. Jo