Khristina Sobolevskaya

Help desk reception support; Greeting and welcoming arriving guests as they enter the hotel; Customer Service; Reservations support; Attending calls for reservations; Checking Tour Operators; Dealing with PMS

• Travel and lifestyle support for the owner of a large company and his close circle; Organization of private events; Development of an exclusive product; Organization of individual tours and booking of individual travel and additional services; Organization of business trips in Russia and abroad; Negotiating with suppliers and partners, concluding contracts; Obtaining profitable commercial offers from service providers and optimizing travel expenses; Travel calendar creation and expenses management (CRM system); Accompaniment if necessary; Full support 24\7.

• Restaurant opening and closing; Constant monitoring of the smooth operation of the hall and all departments; Control of cash and financial discipline; Control and maintenance of the atmosphere of hospitality; Monitoring compliance with standards and quality of service; Conducting interviews, training and adaptation of new employees; Work with guests, conflict resolution
• Restaurant name: "Lotus Room"

• Meeting visitors to the office; Supplying office staff with everything necessary for their work; Control of expenses for office needs; Receiving calls, registering correspondence, distributing documentation by departments; Administration of business trips for company employees, booking railway and air tickets, booking hotels; Travel-support of the head and his family 24/7; Managing the head's calendar; Participation in the preparation of events of the organization; Organization of meetings of the head; Research of the necessary information and other materials, preparation of presentations; Verification of the results of the assigned tasks; Fulfilment of personal and business instructions of the head.

• Communication with buyers; active sales (B2B & B2C); Handling incoming calls; Work with documents; Communication with foreign suppliers; Maintenance of the Instagram page; Implementation of the sales plan and analysis of indicators on the market; Prolongation of club cards; Ensuring high quality of service; Staff training in product information; Maintaining standards for the visual presentation of goods; Control of cash and non-cash payments; Organization of the work process, motivation of employees.

• Opening and closing shifts; Greeting visitors; Maintaining a comfortable and pleasant atmosphere for guests; Managing the staff (trained newcomers, made work schedules, controlled the workflow); Working with documentations; Resolving conflicted situations; Organizing banquets; Searching for local bloggers to collaborate in order to attract new guests; Developing a new design for the dishes and image of the restaurant
• It was a part-time job, since I worked as a store manager at the same time.

• Meeting visitors to the office and ordering visitors passes; Booking air and railway tickets, hotel reservations; Organization of meetings and briefings; Supplying office staff with everything necessary for their work and control of expenses for office needs; Daily control of office cleaning; Business correspondence and telephone conversations control; Receiving calls, registering correspondence, distributing documentation by departments; Participation in "brand days" on the territory of salons/shops; Participation and organization of events (trainings, exhibitions); Work with the cash register, work in the CRM program, reporting.