Khaled Zaqout
Barcelona
Summary
Results-driven Client Success Manager with 5+ years’ experience in enterprise SaaS and a proven track record managing high-value portfolios in the MENA/Arabic market. Proven track record of fostering strong client relationships, resolving issues quickly, and ensuring client needs are met. Strong focus on team collaboration and delivering results through adaptability and strategic thinking. Expertise in account growth, customer lifecycle management, and executive relationship building, with ARR portfolios exceeding $12M and retention rates of 97%.
Overview
8
8
years of professional experience
Work History
Client Success Manager – EMEA & MENA
Gartner
08.2022 - Current
- Manage a portfolio of 120 enterprise clients across MENA valued at $12M ARR.
- Achieved 97% retention rate through proactive engagement and strategic reviews.
- Generated $1.5M–$3M in expansion revenue via upsell and cross-sell initiatives.
- Recognized as Top Performer in EMEA for client meetings and executive engagement.
- Secured client value statements demonstrating up to $3M in savings using Gartner’s solutions.
Reference Manager – MENA
SAP
01.2021 - 08.2022
- Managed 80+ reference accounts promoting SAP solutions across the MENA region.
- Influenced $5M+ in sales pipeline through targeted customer advocacy programs.
- Increased customer participation in the reference program by 25% year-on-year.
- Collaborated with marketing, sales, and customer success teams to produce case studies and events.
Business Development Associate – IMEA
Infor
10.2018 - 02.2019
- Qualified 60+ sales opportunities per month, contributing to $3M+ in influenced revenue.
- Generated leads with major enterprise clients across the IMEA region.
- Partnered with sales executives to tailor SaaS solutions to client needs.
Senior Project Manager
Marcus Evans Group
11.2017 - 10.2018
- Delivered C-level conferences and events across multiple sectors.
- Managed full project life cycle from concept to delivery, ensuring profitability and client satisfaction.
Education
Master of Arts - International Business Management
Universitat Autònoma De Barcelona
Barcelona, Spain02-2015
Masters - International Business
University of Salford
02-2014
Bachelor of Arts - Accounting And Finance
American University in Cairo
Cairo06-2012
Skills
- Client Success Management (SaaS & Enterprise Accounts)
- Arabic Market / MENA Regional Expertise
- Customer Retention & Net Revenue Retention (NRR)
- Expansion Sales / Upsell / Cross-sell Strategy
- Stakeholder Engagement & Executive Relationship Management
- SaaS Tools: Salesforce, Gainsight, HubSpot, ChurnZero
- KPIs: CSAT, NPS, Churn Reduction, Time-to-Value
- CRM Data Analysis & Account Health Monitoring
- Client engagement
- Project management
- Customer retention
LANGUAGES
Arabic – Native
English – Native
Spanish – Advanced
Timeline
Client Success Manager – EMEA & MENA
Gartner
08.2022 - Current
Reference Manager – MENA
SAP
01.2021 - 08.2022
Business Development Associate – IMEA
Infor
10.2018 - 02.2019
Senior Project Manager
Marcus Evans Group
11.2017 - 10.2018
Master of Arts - International Business Management
Universitat Autònoma De Barcelona
Masters - International Business
University of Salford
Bachelor of Arts - Accounting And Finance
American University in Cairo
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