Kevin Kendall-Ball

Act as a Single Point of Contact for all Law Enforcement Agencies (LEA’s) and Government

Agencies for the provision of data held on VF fixed and mobile systems

• Ensure compliance to the terms of

o the Investigatory Powers Act relating to the retention and disclosure of information

o the Data Protection Act and General Data Protection Regulations relating to the

retention and disclosure of information including CCTV in support of Retail and the wider

estate and third-party information notices (3PIN)

o Telecommunications Restriction Orders

o Drug Dealing Telecommunications Restriction Orders

o Court Orders relating to, but not exclusive to, communications data

o Public Emergency Call Service (999 calls)

o Cloud Act - Criminal (Overseas Production Orders)

o Work within the Vodafone Group Discretionary Assistance policy

• Ensure Vodafone meet obligations and SLA’s laid down under the Investigatory Powers Act
• Provide expert 24/7 assistance and advice to LEAs and appropriate VF departments.
• Maintain an effective working relationship with UK Police Forces
• Proficient in a variety of different business systems such as Power BI, Sieble, Crystal Gemini, Teradata, Ip resolutions and a number of minor systems.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Managed inventory control, cash control and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Maintained a strong reputation for Vodafone Newbury HQ store, interacting with directors and high level complaints.
• Was in charge of making sure stock was accounted for and weekly stock takes were completed.

• Answered customer questions about products and services, helped locate merchandise and promoted key items.
• In charge of all technical queries within the store.
• Provided technical assistance to other stores country wide in technical resolutions.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.

• Kept bar presentable and well-stocked to meet customer needs.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.