Kenny Hartmann
Guadalajara
Summary
Account security specialists for American Express don't only take care of securing the account of the card member. We are also trained to satisfy our customers and skilled in satisfying them, even when we can't immediately resolve their issue.
Overview
13
13
years of professional experience
Work History
Account Security Specialist
American Express Madrid
09.2022 - Current
- Taking calls from card members or calling them to resolve security concerns.
- Preauthorize payments for merchants.
Student Job as a Ticket Examiner
Göttinger Verkehrsbetriebe
09.2015 - 01.2020
- Ticket control.
Voluntary Social Year in Occupational Therapy
Asklepios Kliniken Göttingen
01.2012 - 02.2014
- Care of patients.
Annual Intern
Stadtwerke Göttingen
08.2012 - 07.2013
- Customer service and contract processing.
Support Backoffice Agent
Teleperformance Portugal / Projekt Insulet
02.2020
- Coordination of holiday loaners for Europe.
- Sending contracts to customers and reviewing them.
Education
Law and economics studies without degree -
Georg August Universität Göttingen
09.2020
High school graduation in Business and Administration -
BBS 1 Arnoldi Schule Göttingen
06.2014
General higher education entrance qualification -
Carl Friedrich Gauß Schule Groß Schneen
06.2012
Skills
- English
- German
- Microsoft Office
- Basic programming
Born
22/01/95
Timeline
Account Security Specialist
American Express Madrid
09.2022 - Current
Support Backoffice Agent
Teleperformance Portugal / Projekt Insulet
02.2020
Student Job as a Ticket Examiner
Göttinger Verkehrsbetriebe
09.2015 - 01.2020
Annual Intern
Stadtwerke Göttingen
08.2012 - 07.2013
Voluntary Social Year in Occupational Therapy
Asklepios Kliniken Göttingen
01.2012 - 02.2014
Law and economics studies without degree -
Georg August Universität Göttingen
High school graduation in Business and Administration -
BBS 1 Arnoldi Schule Göttingen
General higher education entrance qualification -
Carl Friedrich Gauß Schule Groß Schneen
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