Kelvin Rabbitt
Maspalomas
Summary
Dynamic restaurant professional with a proven track record in delivering exceptional customer service and maintaining high presentation standards. Expertise in operational management and team leadership ensures an outstanding dining experience.
Overview
6
6
years of professional experience
1996
1996
years of post-secondary education
2
2
Certifications
Work History
Senior Waiter
The Ivy
Tunbridge Wells
08.2020 - 11.2020
- After shortlisting applicants, 100 people were invited for 4-hour trial shifts over a 3-month period. I was the successful candidate. #97
- Delivered faultless & exceptional customer service in a high-end dining environment.
- The door is always open for me to return to the company.
Restaurant Manager
Jamie Oliver Restaurant group
London
03.2015 - 01.2020
- After a successful opening of a new site in Tunbridge Wells, I transferred to an existing restaurant in Gatwick Airport's North Terminal.
- Transferred to the South Terminal for a new concept opening.
- Provided cover across 3 different concepts at various Southeast England locations, including Covent Garden, Tower Bridge, and Bluewater Shopping Centre.
- Managed daily restaurant operations to ensure smooth service and guest satisfaction.
- Trained and supervised staff to deliver a high-quality customer experience.
- Coordinated with kitchen staff to maintain food quality and presentation standards.
- Handled customer feedback and resolved issues promptly to enhance loyalty.
- Led team meetings to communicate goals, updates, and performance expectations.
- Monitored health and safety compliance throughout restaurant operations.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
Education
NVQ2 Food Preparation & Cooking
West Kent College
Kent, GB, Gb 12.1994 - 04.1996
Wrotham Secondary School
Kent, GbSkills
- Customer service
- Menu knowledge
- Order processing
- Table management
- Presentation standards
- Customer relationship management
Certification
Health & Safety
COSHH
Risk Assessment
Food Hygiene
First Aid
Languages
English
First Language
German
Beginner
A1
Spanish
Elementary
A2
References
References available upon request.
Timeline
Senior Waiter
The Ivy
08.2020 - 11.2020
Restaurant Manager
Jamie Oliver Restaurant group
03.2015 - 01.2020
NVQ2 Food Preparation & Cooking
West Kent College
12.1994 - 04.1996
Wrotham Secondary School