Opera
Kelvin Cid
Restaurant Manager At Sand & Koal Emirates Palace
Abu Dhabi
Summary
Highly motivated hospitality professional with extensive experience in luxury hotel and restaurant management. Proven expertise in operations management, rebranding projects, team leadership, and delivering exceptional guest experiences. Skilled in financial analysis, quality assurance, and staff training, with a strong track record of driving operational efficiency and customer satisfaction. Adept at collaborating with diverse teams, implementing innovative solutions, and contributing to successful restaurant openings and rebranding initiatives. Certified trainer and quality champion, passionate about creating memorable experiences and optimizing business performance in the hospitality industry.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Assistant Restaurant Manager
Emirates Palace Mandarin Oriental Hotel
11.2023 - Current
- Spearheaded three successful season launches and led the rebranding of BBQ Al Qasr to Sand & Koal, driving operational, design, and menu transformations.
- Managed daily operations and a team of 28 staff, achieving high service standards, increased customer satisfaction, and repeat business.
- Acted as Restaurant Manager during the 2024-2025 season, overseeing staff training, budgeting, vendor relations, and operational profitability.
- Partnered with marketing to enhance brand visibility, boosting social media engagement, foot traffic, and customer retention.
Rising Fan - F&B Leadership Development Programme
Emirates Palace Mandarin Oriental Hotel
12.2022 - 11.2023
- Contributed to the re-opening of the signature BBQ Al Qasr restaurant by creating SOPs, competitive analysis, and P&L reports.
- Led training as a certified Mandarin Oriental On-Job Trainer, ensuring departmental plans and quality standards were met.
- Managed F&B operations, cash handling, payroll activities, and internal audits (LQA) with precision and efficiency.
- Delivered exceptional guest experiences by resolving inquiries and grievances professionally as part of the MOAUH 'Quality Champion' Committee.
Customer Service Specialist
JW Marriott Hotel
04.2021 - 11.2021
- Executed front desk operations, including property management systems, cash handling, and office software to deliver seamless guest experiences.
- Assisted as a concierge and room service representative, managing guest inquiries, maintaining accurate client records, and overseeing AYS calls.
- Ensured compliance with safety protocols and procedural manuals while fostering a welcoming environment for guests.
- Calculated and processed discounts, commissions, and other transactions with precision, supporting financial accuracy.
Education
Master Of International Hotel Business - Tourism And Hospitality Management
Swiss Hotel Management School
Leysin, Switzerland05-2023
Bachelor's Degree - Tourism And Hospitality Management
Universidad Iberoamericana (UNIBE)
Santo Domingo, Dominican Republic07-2020
Skills
Hospitality Expertise: Knowledge of F&B operations, menu design, and restaurant launches
Event Coordination: Organizing and executing restaurant openings and seasonal launches
Cultural Adaptability: Experience working in diverse, international hospitality environments
Concierge and Guest Relations: Assisting with reservations, recommendations, and guest inquiries
Software
Micros
SevenRooms
Timeline
Assistant Restaurant Manager
Emirates Palace Mandarin Oriental Hotel
11.2023 - Current
Rising Fan - F&B Leadership Development Programme
Emirates Palace Mandarin Oriental Hotel
12.2022 - 11.2023
Customer Service Specialist
JW Marriott Hotel
04.2021 - 11.2021
Master Of International Hotel Business - Tourism And Hospitality Management
Swiss Hotel Management School
Bachelor's Degree - Tourism And Hospitality Management
Universidad Iberoamericana (UNIBE)
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