Kayleigh Mary Proctor-Brittle

Amarilla Coliving is a start-up company which shaped a huge part of my knowledge and managerial skills. From HR to administration to finance and so much more, I juggled many balls efficiently, with a lot of enthusiasm and dedication. The company is taking a break at the moment, but it excelled in a relatively new field and was extremely versatile to the changing market which was a true pleasure to be part of.

• Developed high-performing teams through effective hiring, training, and performance management strategies.
• Influenced company culture by promoting core values like integrity, accountability, innovation, teamwork, and excellence throughout daily operations.
• Mentored employees at all levels within the organisation to support their professional development goals.
• Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
• Negotiated contracts and agreements to secure favorable terms and maximize profits.
• Facilitated regular leadership meetings to discuss progress on strategic goals, identify opportunities for improvement, and address challenges proactively.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed budgets and financial forecasting to ensure fiscal responsibility and maintain profit margins.
• Developed and maintained courteous and effective working relationships.
• Strengthened communication skills through regular interactions with others.
• Provided professional services and support in a dynamic work environment.
• Managed crisis response to minimize potential negative impacts on company.

Working in this small office was an incredibly enriching opportunity as I was able to gain an incredible amount of knowledge in the real estate industry, as well as further perfect my organisational and administrative practices to ensure the smooth running of the office and peak client satisfaction.

• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Assisted development and implementation of new administrative procedures.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

The biggest company I have worked for and I thoroughly enjoyed being part of a well-oiled machine, with multiple shows per week across various islands, I was able to learn many new skills. Starting as a part-time receptionist and ending up a core member of the office staff, I worked my way up and performed a huge array of tasks related to the smooth running of our shows.

• Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
• Gained extensive knowledge in data entry, logistics and working in a large team.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Monitored front areas so that questions could be promptly addressed.
• Trained team members on the role as well as the bespoke software used to take bookings and schedule shows.
• Learned and adapted quickly to new technology and software applications.
• Managed multiple tasks and met time-sensitive deadlines.

Hired as an apprentice Administrative Assistant I progressed to the role of Customer Support Specialist whilst obtaining my Level 2 NVQ in Business Administration. Working for this software company really excelled my computer proficiency and set the foundation for my ability to connect and help customers, as well as my team, across all sectors.

• Analysed and recommended process improvements to reduce complaints and improve customer service throughout organization.
• Participated in team meetings to share best practices and brainstorm new strategies for enhancing customer relations efforts.
• Assisted customers with product selection based on their individual needs and preferences, ultimately increasing sales revenue.
• Developed and updated databases to handle customer data.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Investigated and resolved customer inquiries and complaints quickly.
• Learned and adapted quickly to new technology and software applications.