Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Spatafora

Alicante

Summary

Outgoing and dependable employee that relocated to Alicante, Spain in December 2024 to pursue improved quality of life. Currently enrolled in an intensive language course while seeking permanent employment. Proven professional with a successful track record in a remote role at Robinhood Markets, Inc. focused on content moderation and customer engagement, fostering client satisfaction through effective communication and attention to detail.

Overview

8
8
years of professional experience

Work History

Content Moderation Associate

Robinhood Markets, Inc.
Denver
09.2021 - 08.2024
  • Developed unique expertise as part of a newly formed department following Robinhood's acquisition of Say Technologies. Responsible for the content moderation of an online Q&A platform. Reviewed and perfected transcriptions of responses to questions posed via the platform, broadcasting answers on the Robinhood app and Say Technologies website, while alerting users of published answers through push notifications. Collaborated with colleagues to develop processes to ensure proficiency. Cross-trained in the crypto department and addressed customer inquiries through phone, chat, and email channels.

Client Relationship Consultant

U.S. Bank
Denver
02.2020 - 08.2021
  • Supported client financial needs through both teller line and platform interactions. Handled branch shipments while ensuring compliance with operational standards. Served as a wire-pin holder, safeguarding transaction integrity. Strengthened product knowledge to enhance client service and secure cross-selling opportunities. Valued deepening relationships while building my book of business.

Associate Banker

JPMorgan Chase Bank
Denver
09.2018 - 01.2020
  • Assisted clients with everyday transactions efficiently and professionally. Served as an ATM custodian, ensuring operational integrity and security, while also managing supply orders for the branch. Educated clients on digital banking services, including the Chase Mobile App and online banking. Gained unique experience at a new-build branch and truly embraced a team-player mentality. Pursued community outreach opportunities when possible.

Sales Associate

American Family Insurance- Gerald Stark Agency
Arlington Heights
10.2017 - 05.2018
  • Licensed in property and casualty lines of insurance. Managed incoming agency phone calls and addressed client needs accordingly, such as processing payments and providing accurate insurance quotes. Facilitated both cold and warm calling efforts to achieve required sales targets. Cultivated relationships with existing customers, recommending additional services as needed.

Cashier

Castle Chevrolet North
Elk Grove Village
05.2016 - 12.2017
  • Responsible for money handling and assisting customers with both service transactions and down payments on vehicles. Tasked with scanning and filing documents, as well as operating as a receptionist, managing the telephone lines and directing incoming calls throughout the dealership. Gained leadership experience when tasked with training new employees.

Education

High School Diploma -

Elk Grove High School
Elk Grove Village, IL
06-2013

Some College (No Degree) -

William Rainey Harper College
Palatine, IL

Skills

  • Exceptional customer service skills
  • Content moderation experience
  • Experience in remote roles
  • Strong verbal and written communication skills
  • Team collaboration
  • Issue resolution
  • Attention to detail
  • Cross-functional collaboration

Timeline

Content Moderation Associate

Robinhood Markets, Inc.
09.2021 - 08.2024

Client Relationship Consultant

U.S. Bank
02.2020 - 08.2021

Associate Banker

JPMorgan Chase Bank
09.2018 - 01.2020

Sales Associate

American Family Insurance- Gerald Stark Agency
10.2017 - 05.2018

Cashier

Castle Chevrolet North
05.2016 - 12.2017

High School Diploma -

Elk Grove High School

Some College (No Degree) -

William Rainey Harper College

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Kayla Spatafora