Katya Silene De Souza Garcia

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Strengthened communication skills through regular interactions with others.
• Learned and adapted quickly to new technology and software applications.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.

- Customer service and attention.

- Teamwork to facilitate the achievement of objectives.
- Efficient fulfillment of assigned tasks.
- Sales to customers, offering quality service.
-Handling incoming calls to address customer inquiries and complaints.
- Use of computer and technological systems.
- Resolving customer issues effectively and within established deadlines.
- Handling customer complaints via email and other digital media.
- Resolving complaints and returns in a personalized and online manner.
- Collaboration on continuous improvement projects for the customer service process.
- Use of CRM systems to record and track customer cases.
Maximizing our benefits and services to maintain customer loyalty.
- Meeting cross-selling and upselling objectives during customer interactions.
- Conducting post-service satisfaction surveys and analyzing the results.
- Coordination with other departments to resolve customer issues.
Coordination and follow-up of orders placed through the digital platform.
Customer retention and loyalty through excellent service and attention.

• Worked flexible hours across night, weekend, and holiday shifts.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Managed time efficiently in order to complete all tasks within deadlines.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.