Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Katy Thorpe

Barcelona

Summary

Experienced professional with a strong background in customer service, process development and technical IT support. Proven ability to deliver an excellent service, ensuring adherence to quality standards and meeting productivity targets. I have demonstrated proficiency in troubleshooting a wide range of technical problems across various systems and platforms. I have actively collaborated with teams, offering and contributing innovative ideas to enhance and streamline operational processes.

Overview

7
7
years of professional experience

Work History

Cloud Security Support Specialist

Autodesk
Barcelona
03.2019 - Current
  • Monitor all initial Cloud Security requests and emails, triage and respond or direct to the responsible teams.
  • Provide clear expectations, prioritise tasks and ensure on-time project delivery.
  • Help delivering training to the Sales and Technical teams.
  • Coordinate Cloud Security RFI's
  • Update and streamline existing processes.

IT Support Analyst

Computacenter
Barcelona
05.2017 - 03.2019
  • Provide excellent customer service via phone, live chat and email.
  • Find practical resolutions and perform technical remote support.
  • Detection, recording and escalation of problems.
  • Manage a busy workload in order to achieve and exceed Service Desk SLA's.
  • Develop knowledge and processes for the support of new systems and services.

Education

Some College (No Degree) - Sports Performance And Excellence

Stoke On Trent Sixth Form College
Stoke On Trent, UK

Skills

  • Cloud Security
  • Request for Information (RFI
  • Troubleshooting
  • Technical Support
  • Process Development
  • Analytical Skills

Languages

English
First Language
Spanish
Intermediate (B1)
B1

Affiliations

In my free time, I enjoy traveling, exploring new cultures, and creating lasting memories. Spending quality time with friends and family is also important to me, whether we're sharing meals or embarking on adventures together. I'm passionate about sports, and I find joy and inspiration in music, attending concerts and discovering new artists. These hobbies enrich my life and provide balance outside of work.

Timeline

Cloud Security Support Specialist

Autodesk
03.2019 - Current

IT Support Analyst

Computacenter
05.2017 - 03.2019

Some College (No Degree) - Sports Performance And Excellence

Stoke On Trent Sixth Form College

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Katy Thorpe