Katie Batty
Santa Ponsa
Summary
Dynamic and dedicated Massage Therapist with a proven track record at Aldi Stores Limited, enhancing client satisfaction through tailored deep tissue and Swedish massage techniques. Known for professionalism and empathetic communication, I foster a calming atmosphere that promotes relaxation and well-being, achieving high levels of client loyalty and trust.
Overview
15
15
years of professional experience
Work History
Massage Therapist
Self Employed
03.2018 - Current
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided clear, concise instructions to clients to prepare for massage services.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
Personal Assistant
Aldi Stores Limited
03.2010 - 03.2018
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Displayed absolute discretion at handling confidential information.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Accomplished project deadlines by assisting with task completion whenever required.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
- Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Enhanced client satisfaction, meticulously arranged client meetings and followed up on action items.
- Facilitated smoother daily operations by promptly addressing and resolving administrative issues.
- Maintained confidentiality, handled sensitive information with discretion and integrity.
- Increased efficiency with organization of travel itineraries, ensuring seamless business trips.
- Boosted team morale, organized team-building activities that fostered positive work environment.
- Participated in team meetings and staff training sessions.
- Facilitated transportation to and from appointments.
Education
Legal Secretary
Mid Kent College
EnglandSkills
- Deep tissue massage
- Swedish massage
- Professionalism and ethics
- Stress relief massage
- Sports massage
- Prenatal massage
Timeline
Massage Therapist
Self Employed
03.2018 - Current
Personal Assistant
Aldi Stores Limited
03.2010 - 03.2018
Legal Secretary
Mid Kent College
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