KATHERINA NICOLE TIZNADO AVILA
Arona
Summary
Hospitality professional with extensive experience in guest relations, reception, room service, restaurant operations and high-standard hotel environments. Experienced in providing attentive and professional service to international guests, handling requests and complaints, coordinating with different departments and maintaining high standards of presentation and customer care. STCW Basic Safety Training certified, with additional Cabin Crew / Flight Attendant training. Multilingual professional with Spanish, English and Italian, strong communication skills, initiative and a proactive approach to work. Highly adaptable and comfortable working in demanding, fast-paced and multicultural environments. Experienced in direct guest interaction and committed to providing professional, discreet and personalised service. Now seeking to transfer my extensive hospitality and guest-service experience into the international luxury yachting industry. Highly motivated to learn, develop onboard skills and contribute positively to a professional yacht crew. Available immediately and willing to relocate and travel internationally. To join a professional international yacht crew where I can transfer my extensive hospitality and guest-service experience into the luxury yachting industry, while continuing to develop my onboard skills and contribute to an exceptional guest experience.
Overview
3
3
Languages
1
1
Certification
2027
2027
years of professional experience
Work History
Receptionist
HOTEL COMPOSTELA BEACH GOLF 2
Santa Cruz de Tenerife, Spain
02.2024 - Current
- Provide professional and attentive service to guests throughout their stay.
- Manage check-in and check-out procedures, guest documentation and payments.
- Respond to guest requests, enquiries and special requirements.
- Manage reservations and maintain accurate guest information.
- Handle guest complaints and incidents using a calm and solution-oriented approach.
- Coordinate with different hotel departments to ensure a smooth guest experience.
- Prepare daily reports regarding occupancy, rates and room availability.
- Handle cash, card payments and guest billing.
- Maintain high standards of guest care, professionalism and attention to detail.
- Communicate with guests from different nationalities and cultural backgrounds.
Department Supervisor
HOTEL EUROPE VILLA CORTES
Arona, Tenerife, Spain
- Supervised the availability and organisation of departmental resources and materials.
- Prepared expense and cost reports according to departmental budgets.
- Implemented management and cash-control procedures.
- Delivered high-standard table service in a demanding hotel environment.
- Coordinated daily operations with waiters and restaurant staff.
- Worked closely with different departments to maintain efficient service.
- Provided breakfast, café, cocktail, banquet and event services.
- Maintained high standards of presentation, organisation and guest satisfaction.
- Supported the team during busy service periods and helped resolve operational issues.
Bar & Restaurant Waitress
EUROPE VILLA CORTES
Arona, Tenerife, Spain
- Managed beverage availability and coordinated replenishment with suppliers.
- Prepared and organised bar supplies before service.
- Prepared dining areas and ensured tables were presented according to service standards.
- Monitored stock levels and requested replenishment when required.
- Provided breakfast, café, cocktail, banquet and event services.
- Handled cash and card transactions.
- Worked effectively within a multicultural hospitality team.
- Maintained a professional and guest-focused approach during busy periods.
Room Service Waitress
EUROPE VILLA CORTES
Arona, Tenerife, Spain
- Delivered room service with a strong focus on guest satisfaction.
- Maintained cleanliness, organisation and presentation of the service area.
- Prepared dining areas and tables according to hotel standards.
- Coordinated with other departments to ensure efficient guest service.
- Monitored stock and requested replenishment when necessary.
- Handled cash and card payments.
- Provided breakfast, café, cocktail, banquet and event services.
- Maintained professional standards when providing direct service to hotel guests.
Hostess
HARD ROCK CAFE TENERIFE
Arona, Tenerife, Spain
- Welcomed guests and provided a professional first point of contact.
- Managed guest requests and customer enquiries.
- Resolved customer complaints efficiently and professionally.
- Handled cash transactions and daily cash-register closing.
- Coordinated with different departments to ensure smooth service.
- Managed telephone enquiries and customer correspondence.
- Assisted in resolving incidents and maintaining guest satisfaction.
- Worked proactively in a busy, international hospitality environment.
Bar & Restaurant Waitress
HOTEL EUROPE VILLA CORTES
Arona, Tenerife, Spain
- Prepared dining areas and maintained high standards of cleanliness and presentation.
- Managed beverage stock and coordinated replenishment.
- Prepared daily sales and cash-register reports.
- Provided table service during breakfast, café, cocktail, banquet and event operations.
- Processed cash and card payments.
- Maintained efficient and attentive service during busy periods.
- Responded to guest needs and supported colleagues to ensure smooth operations.
Hostess
RESTAURANTE BIANCO VENTURE GROUP
Arona, Tenerife, Spain
- Welcomed and assisted guests, providing professional and friendly service.
- Managed telephone and customer enquiries.
- Maintained supplies and materials required for the position.
- Worked closely with the team to achieve service objectives.
- Assisted in maintaining an efficient and welcoming guest experience.
- Maintained a consistent focus on customer satisfaction.
Education
BACCALAUREATE - SOCIAL SCIENCES
IES Los Cristianos
Santa Cruz de TenerifeSECONDARY EDUCATION -
IES Ichasagua
Arona, TenerifeSkills
- Guest Relations & International Hospitality
- Luxury Customer Service
- Attention to Detail
- Professional & Discreet Approach
- Teamwork & Communication
- Problem Solving
- Initiative & Proactive Attitude
- Adaptability
- Organisation & Time Management
- Working Under Pressure
- Reception & Guest Administration
- Restaurant & Bar Service
- Room Service
- Stock & Supply Coordination
Personal Information
- Title: HOSPITALITY & GUEST RELATIONS PROFESSIONAL YACHT CREW CANDIDATE | STCW CERTIFIED
- Nationality: Spanish
- Driving License: Full EU Driving Licence
- Availability: Immediate
Certification
STCW BASIC SAFETY TRAINING, Certified — Current and Valid, CABIN CREW / FLIGHT ATTENDANT TRAINING, Escuela Aeronáutica — Madrid, ENGLISH — B2, Advanced English Training — Madrid
ADDITIONAL INFORMATION
- Nationality: Spanish
- Driving Licence: Full EU Driving Licence
- STCW: Certified, current and valid
- Documentation: All professional certifications and required documentation are current and up to date
- Availability: Immediate
- Relocation: Willing to relocate internationally
- International Travel: Available
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
LANGUAGES
Spanish — Native
English — B2 / Upper Intermediate
Italian — B2 / Upper Intermediate
Timeline
Receptionist
HOTEL COMPOSTELA BEACH GOLF 2
02.2024 - Current
Hostess
RESTAURANTE BIANCO VENTURE GROUP
Bar & Restaurant Waitress
HOTEL EUROPE VILLA CORTES
Hostess
HARD ROCK CAFE TENERIFE
Department Supervisor
HOTEL EUROPE VILLA CORTES
Bar & Restaurant Waitress
EUROPE VILLA CORTES
Room Service Waitress
EUROPE VILLA CORTES
BACCALAUREATE - SOCIAL SCIENCES
IES Los Cristianos
SECONDARY EDUCATION -
IES Ichasagua