Kateryna Lytvyn
Guia De Izora, Santa Cruz De Tenerife
Summary
Results-driven management professional with several years of experience in operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Customer Success Operations Manager
Gospotcheck
Gia De Isora
05.2021 - Current
- Tracked customer satisfaction metrics such as product usage, adoption rates, engagement levels, retention rates, and feedback surveys.
- Conducted regular check-ins with customers to proactively address any potential issues or concerns.
- Developed comprehensive training materials for internal staff on customer success processes and procedures.
- Worked closely with marketing teams to create targeted campaigns aimed at increasing customer engagement levels.
- Created personalized onboarding experiences for new customers, including assigning appropriate resources, setting up goals and objectives, and providing best practices advice.
- Familiar with: Zendesk, Salesforce, Asana, Datagrip, Excel, MC Office, etc
Success Manager
TStech
Kyiv
10.2019 - 03.2021
- Monitored customer usage of products and services to identify areas of improvement.
- Documented feedback from customers, stakeholders, and team members in order to improve service quality.
- Maintained relationships with existing customers by providing support and responding promptly to inquiries.
- Organized training sessions for users on how to use the product and service effectively.
- Coached team members on customer service techniques and problem-solving skills.
Retention Team Leader, Senior Sales Manager
Forex
Kyiv
01.2016 - 09.2019
- Company Overview: Financial Sector
- Financial and Credit Brokering (Stock Exchange, Brokerage Activity, Crediting Agencies, Cash Collectors, Payment Systems)
- Lead, manage, and motivate a marketing and sales team for overall strategy and day-to-day operations
- Create and communicate an ongoing marketing and sales plan
- Develop and oversee sales strategies for growth, brand awareness, and community
- Help sales managers, deal with newcomers
Dental Assistant
Porcelain
Kyiv
09.2015 - 01.2016
- Company Overview: Medicine, Pharmaceuticals, Pharmacies
- Medical Institutions porcelain-dent.com.ua/
- Assist in all steps according to a dental visit
- Got additional practice in maxillofacial surgery under sedation
- Keeping primary documentation, work with MS Оffice, filling out medical records, work with specialized equipment, CAD / CAM system in dentistry
- Medicine, Pharmaceuticals, Pharmacies
- Medical Institutions porcelain-dent.com.ua/
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
Trials Nurse/ Trials Associate
Global Care
Dnieper (Dnepropetrovsk)
10.2013 - 09.2015
- Company Overview: Medicine, Pharmaceuticals, Pharmacies
- Laboratory, Research Center
- Clinical Research globalcarect.com/
- Record keeping in accordance with the drug test protocol throughout the region
- Taking the necessary samples from the patient at the appointed time
- Experience with portable laboratory equipment (immediate centrifugation of blood samples)
- Reporting, collection of questionnaires of subjects, and analysis of the database
- Sending materials and information to the main laboratory of the company (Switzerland)
Education
Business English upper intermediate -
Yappi Corp
01.2018
Incomplete higher - Health, Physical Rehabilitation
Physical Culture and Sport Institute
01.2017
Medical College -
Medical College
01.2014
Skills
- Workflow Optimization
- Cross-Functional Communication
- Responsibility
- Business Administration
- Launching new projects
- Analytical skills
Professional Development
Business English upper intermediate, 2018, Yappi Corp
Certification
2024 Top 100 Customer Success Strategist
https://www.credly.com/badges/d024eab2-a791-4ca1-b017-9f3aff5ae413/public_url
Languages
Ukrainian
First Language
Russian
Proficient (C2)
C2
English
Advanced (C1)
C1
Spanish
Upper Intermediate (B2)
B2
Timeline
Senior Customer Success Operations Manager
Gospotcheck
05.2021 - Current
Success Manager
TStech
10.2019 - 03.2021
Retention Team Leader, Senior Sales Manager
Forex
01.2016 - 09.2019
Dental Assistant
Porcelain
09.2015 - 01.2016
Trials Nurse/ Trials Associate
Global Care
10.2013 - 09.2015
Business English upper intermediate -
Yappi Corp
Incomplete higher - Health, Physical Rehabilitation
Physical Culture and Sport Institute
Medical College -
Medical College
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