Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Kateryna Krut

Kateryna Krut

Madrid

Summary

Dynamic Service Manager with a proven track record, excelling in project management and team leadership. Skilled in Agile methodologies and conflict resolution, I successfully enhanced client relationships and ensured contract compliance, driving operational efficiency and achieving project goals. Committed to continuous improvement and employee development.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Service Manager

Softtek
06.2024 - Current
  • Manage client relationships and act as the main point of contact
  • Manage a cross-functional team of 30 people
  • Ensure contract compliance and alignment with internal policies
  • Handled commercial aspects related to clients.
  • Tracked and reported operational costs vs. budget and forecast
  • Ensured that all the team has necessary accesses based on client´s security policy
  • Ensured adequate collaboration of the team and each collaborator with the client.
  • Generate operational information for invoicing the client.
  • Assign/re-assign collaborators assigned to a service.
  • Initiated and followed up the onboarding process.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Leaded kick off/handover sessions
  • Ensured meeting quality and metrics expected.
  • Participated in internal audits
  • Ensured information security compliance.
  • Maintained communication with the client to identify issues and avoid escalations.

Business Analyst/Project Manager

Softtek
07.2023 - 06.2024
  • Engaged with customers to build business relationships.
  • Successfully delivered 2 projects.
  • Assessed and analyzed customer requirements, identified plans and resources required to meet project goals and objectives, timelines and milestones.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Scheduled and facilitated meetings between project stakeholders to dive detailed project status updates, discuss deliverables, schedules and conflicts.
  • Resolved staff conflicts and identified potential areas of improvement.
  • Wrote, updated and maintained project documentation.
  • Negotiated and managed project budgets to meet goals.

Product Owner

Toqio
07.2022 - 06.2023
  • Lead requirements gathering, documentation, and user testing.
  • Collaborate with stakeholders across teams to ensure solution alignment.
  • Owned and prioritized product backlog, ensured timely delivery.
  • Coordinated with software developers to create custom applications and trackers to achieve client goals.
  • Analyze and improve customer journeys and business processes.
  • Collaborate with stakeholders across teams to ensure solution alignment.

QA Test Engineer

Toqio
05.2021 - 06.2022
  • Tracked test reports and failures determined by root cause data trends.
  • Created comprehensive test plans, test scripts, and use cases to support testing objectives.
  • Reviewed, evaluated, and identified requirements for testability.
  • Completed in-depth usability testing on Windows, Android and iOS mobile devices.
  • Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.

Education

Business Administration And Management

Classic Private University
Zaporizhzhya, Ukraine
05-2015

Skills

  • Agile methodology(SAFe, Scrum, Kanban)
  • Jira, Confluence, MS Teams, Slack
  • Requirements analysis
  • Project management
  • Planning
  • Performance evaluation
  • Employee training and development
  • Team collaboration and leadership
  • Critical thinking
  • Problem-solving
  • Service documentation
  • Conflict resolution

Certification

SAFe Scrum Master, 2024

Languages

English
Advanced (C1)
Spanish
Upper intermediate (B2)
Russian
Bilingual or Proficient (C2)
Ukrainian
Bilingual or Proficient (C2)

Timeline

Service Manager

Softtek
06.2024 - Current

Business Analyst/Project Manager

Softtek
07.2023 - 06.2024

Product Owner

Toqio
07.2022 - 06.2023

QA Test Engineer

Toqio
05.2021 - 06.2022

Business Administration And Management

Classic Private University

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Kateryna Krut