Kateryna Korotiuk
The Travel Sales Specialist
Las Chafiras
Summary
Attentive corporate travel consultant with 6 years of experience in corporate travel services. Highly organized and meticulous, with fantastic negotiating tactics and excellent customer relations.
Multilingual travel agent who can build lasting relationships with clients and has excellent experience in handling world-class VIP clients.
Organized and reliable candidate successfully manages multiple priorities with a positive attitude. Willing to take on additional responsibilities to meet team goals. Excited to bring experience in travel planning and itinerary development to a growing organization.
Overview
11
11
years of professional experience
18
18
years of post-secondary education
5
5
Languages
Work History
Business Owner
La Bodeguita
Playa San Juan Tenerife
02.2021 - 09.2022
- Worked using multiple languages - Spanish & English & Polish & Russian;
- As a business owner, I performed many tasks, starting from kitchen helper to being a waiter, bartender and satisfying customers' needs to administrative work and accounting;
- Had three employees, trained them on proper protocols and customer service standards.
- Promoted business via social media to generate leads and maximize brand identity
Deputy Section Manager
Carlson Wagonlit Travel
Warsaw
01.2019 - 05.2022
- Performed all the tasks of the previous position for the best customer service in preparing and issuing itineraries, worked effectively in fast-paced and stressful environments.
- Able to work independently and collaborate as part of a team.
- Cross-trained existing employees to maximize team agility and performance.
- Assisted team leader in daily operations, working efficiently and productively with all team members.
- Used critical thinking to solve problems, evaluate solutions and make decisions.
- Advised employees on daily operations and solving complex problems.
Senior Business Travel Counselor
Carlson Wagonlit Travel
Warsaw
01.2017 - 08.2019
- Provide exceptional customer service to each customer by leveraging extensive knowledge of airline tickets, fare conditions, policies of airlines from around the world (EMEA, APAC, NORAM, LATAM) and their services, as well as hotels and car rentals, and creating a friendly, positive experience mostly under time pressure.
- Solving customer issues and determining the cause of problems.
- Educate customers on processing and support policies and procedures.
- Trained staff on operating procedures and company services.
- Excellent communication skills, both verbal and written.
- Work flexible hours on night, weekend and holiday shifts.
VIP Business Travel Counselor
Carlson Wagonlit Travel
Warsaw
01.2016 - 07.2017
- Delivered outstanding VIP corporate customer service (SVP and above) creating itineraries around the globe (EMEA, APAC, NORAM, LATAM), booking the best suites in five-star hotels and shuttling from and to the airport by luxury class cars
- Skilled at working independently and collaboratively in a team environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Business Travel Counselor
Carlson Wagonlit Travel
Warsaw
08.2015 - 09.2016
- Delivered exceptional customer service to each and every customer by utilizing extensive knowledge of airline tickets, fare terms, policies of airlines from around the world (EMEA, APAC, NORAM, LATAM) and their services also hotels and car rentals and creating friendly, positive experiences.
- Explained customer problems and determined the root cause of problems to resolve service complaints.
- Educated customers on billing, payment processing and support policies and procedures.
- Worked flexible hours on night, weekend and holiday shifts.
Executive Assistant
Manara
Warsaw
10.2014 - 05.2015
- With main responsibility to provide the Saudi Arabian student’s recruitment process at the American Universities
- Answered high volume of phone calls and email inquiries.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Collections Specialist
New Wave Investment
Warsaw
04.2013 - 11.2014
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Created databases and entered customer details and notes into the system for interdepartmental access and review.
- Generated and distributed monthly customer statements.
Language Translator
University name of Maria Sklodowska
Warsaw
01.2012 - 07.2014
- Provided language translation and customer service skills to clients in education business sectors.
- Interpreted spoken and written languages other than English and vice versa.
- Translated books and website content from Polish and English to Ukrainian
Education
Master of Science - Sociology
University of Social Sciences And Humanities (SWPS)
Warsaw (Poland) 10.2014 - 06.2016
Bachelor of Science - Tourism And Recreation Business Management
University Name of Maria Sklodowska-Curie
Warsaw (Poland) 10.2011 - 06.2014
Certificate - Travel Guide
University Name of Maria Sklodowska-Curie
Warsaw (Poland) 11.2011 - 03.2012
Bachelor of Science - Psychology
Rivne State Humanitarian University
Rivne (Ukraine) 09.2007 - 06.2011
Bachelor of Science - Nursing
Rivne State Basic Medical College
Rivne (Ukraine) 09.2004 - 06.2007
High School Diploma -
Secondary School №25
Rivne (Ukraine) 09.1997 - 06.2004
Skills
Excellent computer literacy skills including Sabre, MOXIE, Avaya
Timeline
Business Owner
La Bodeguita
02.2021 - 09.2022
Deputy Section Manager
Carlson Wagonlit Travel
01.2019 - 05.2022
Senior Business Travel Counselor
Carlson Wagonlit Travel
01.2017 - 08.2019
VIP Business Travel Counselor
Carlson Wagonlit Travel
01.2016 - 07.2017
Business Travel Counselor
Carlson Wagonlit Travel
08.2015 - 09.2016
Executive Assistant
Manara
10.2014 - 05.2015
Master of Science - Sociology
University of Social Sciences And Humanities (SWPS)
10.2014 - 06.2016
Collections Specialist
New Wave Investment
04.2013 - 11.2014
Language Translator
University name of Maria Sklodowska
01.2012 - 07.2014
Certificate - Travel Guide
University Name of Maria Sklodowska-Curie
11.2011 - 03.2012
Bachelor of Science - Tourism And Recreation Business Management
University Name of Maria Sklodowska-Curie
10.2011 - 06.2014
Bachelor of Science - Psychology
Rivne State Humanitarian University
09.2007 - 06.2011
Bachelor of Science - Nursing
Rivne State Basic Medical College
09.2004 - 06.2007
High School Diploma -
Secondary School №25
09.1997 - 06.2004
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