Kateryna Ivanova

Assisting clients by handling inquiries, providing product expertise, and managing frequent client requests to ensure smooth sales operations and high service standards.

• Assisted VIP customers by addressing various inquiries and providing expertise on exclusive products in a niche market.
• Maintained high standards of customer service delivery, handled inquiries from frequent VIP customers and resolved issues effectively.

• Delivered exceptional customer service in a multicultural envorinment, ensuring passenger comfort and safety throughout flights.
• Enhanced passenger satisfaction by providing assistance, addressing inquiries, and resolving issues efficiently during flights.
• Ensured compliance with all airline and national regulations, adhering to safety and security procedures.

• Organized and managed the learning and teaching process.
• Designed and implemented multiple English courses for children.

• Supported children's cognitive, social, and emotional growth through structured learning and play-based activities.