Summary
Overview
Work History
Skills
Certification
Interests
INLINE SKATING
Timeline
Generic

Katarzyna Misztura

Barcelona

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

8
8
years of professional experience
5
5
Certifications
2
2
Languages

Work History

Assitant General Manager

BaxterStorey
12.2022 - 11.2023
  • Identified issues, analysed information and provided solutions to problems.
  • Developed team communications and information for meetings.
  • Inspected products and services to comply with quality standards.
  • Developed excellent working knowledge of industry trends and improvements in processes.
  • Maintained clean, safe working environments to eliminate accident risks.
  • Prepared timely and accurate financial reporting and analysis.
  • Built and maintained courteous and effective working relationships.

Assistant General Manager

Drake&Morgan The Refinery Citypoint
08.2021 - 11.2022
  • Maximised business trading potential through ongoing front-of-house development and diligent budgetary governance.
  • Improved back-of-house administration to enhance ability to monitor performance and increase operational efficiency.
  • Created employee work schedules based on contracted hours, company payroll budgets and busy periods.
  • Used exceptional communication and relationship-building skills to develop positive, professional relations with staff and customers.
  • Closely monitored stock levels to ensure orders and deliveries met operational needs whilst minimising possible waste.
  • Handled business opening and closing procedures with meticulous attention to establishment safety.
  • Managed company budgets effectively to deliver continually against monthly profit goals.
  • Ensured staff followed regulations and policies by closely monitoring operations, providing extra training and assistance to underachievers.
  • Ordered store merchandise and supplies when requested by stock counters.
  • Conducted colleague meetings to provide feedback on successes and training required.

Restaurant Manager

Nutshell
01.2020 - 08.2021
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Monitored service periods and realigned team positions to provide optimal coverage to meet customer demands.
  • Estimated supply requirements based on historical needs and projected business levels.
  • Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Trained workers in every position, including food preparation, money handling and cleaning roles.
  • Performed restaurant walk-through to gauge timeliness and excellent service quality.
  • Guaranteed compliance with food safety procedures and quality control guidelines.
  • Educated staff members on procedural and menu changes.
  • Interviewed and hired skilled personnel to fill restaurant positions.
  • Trained newly hired employees on service techniques, company procedures and safety processes.

Floor/Bar Supervisor

Ralph Lauren, Ralphs Coffe and Bar
07.2018 - 12.2019
  • Maintained brand image by keeping neat personal appearance.
  • Effectively and efficiently dealt with customer complaints, providing solutions and managing resolution.
  • Greeted and seated guests to establish prompt, high quality service.
  • Processed cash, credit card and voucher payments to fast track process.
  • Regularly purchased orders and restocked supplies to maintain bar inventory.
  • Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
  • Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
  • Maintained clean, organised bar in line with hygiene regulations.
  • Received orders from wait staff and delivered beverages to guests to support staff during busy periods.
  • Influenced customer decision-making by applying upselling and cross-selling techniques to augment customers orders.

Waitress/Floor Supervisor

Drake&Morgan The Refinery Bankside
03.2016 - 06.2018
  • Delivered friendly and fast service to process high-volume food and drink orders at peak times.
  • Resolved customer complaints promptly, escalating larger operational concerns to management.
  • Completed opening and closing checklists according to set standards.
  • Reset tables with spotless service ware.
  • Stocked and maintained silverware, linens and condiments.
  • Greeted and seated guests to establish prompt, high quality service.
  • Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.

Waitress

Soho House, High Road House
06.2015 - 03.2016
  • Recorded orders and partnered with team members to serve food and beverages accurately and efficiently.
  • Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
  • Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
  • Maintained safe food handling standards at all times.
  • Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.

Skills

    Problem analysis

    Active listening

    Customer relations

    Strategic planning skills

    Problem resolution

    Customer satisfaction measurement

    Customer relationship management (CRM)

    Complaint resolution

    Adaptability and flexibility

Certification

WSET Level 1

Interests

INLINE SKATING

TRAVELING

READING

INLINE SKATING

INSTAGRAM: KASIAA_KASH

Timeline

Assitant General Manager

BaxterStorey
12.2022 - 11.2023

Assistant General Manager

Drake&Morgan The Refinery Citypoint
08.2021 - 11.2022

Restaurant Manager

Nutshell
01.2020 - 08.2021

Floor/Bar Supervisor

Ralph Lauren, Ralphs Coffe and Bar
07.2018 - 12.2019

Waitress/Floor Supervisor

Drake&Morgan The Refinery Bankside
03.2016 - 06.2018

Waitress

Soho House, High Road House
06.2015 - 03.2016

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Katarzyna Misztura