Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katarzyna Fabisiak

Katarzyna Fabisiak

Barcelona

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

14
14
years of professional experience

Work History

Senior Customer Success Specialist

SentiOne SA
03.2017 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cultivated customer loyalty, promoted repeat business, and improved sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Invoicing.
  • Onboarding of new employees of the company.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Supporting relationships with key customers, partners, and suppliers..
  • Tracked customer service cases and updated service software with customer information.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Trained clients on product features and updates to secure buy-in.

Head Bartender

Restaurant MonAmi
07.2022 - 01.2023
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Closed out cash register and prepared cashier report at close of business.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
  • Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.

Account Executive

SentiOne SA.
03.2014 - 02.2017
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Executed successful sales strategies to convert leads into customers.
  • Resolved issues promptly to drive satisfaction and enhance customer service.
  • Gained understanding of goals, objectives and processes to meet client business needs.
  • Met and exceeded service level goals to achieve standards and expectations.

Bartender

Brzozowa 37
11.2013 - 03.2014
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Bartender

Warszawska
05.2013 - 11.2013
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Store Manager

Premium Cigars Sp. Z.o.o.
01.2010 - 05.2013
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.

Call Center Agent

Linea Directa Communication
11.2009 - 01.2010
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.

Office Assistant

Mettler Toledo
09.2009 - 10.2009
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

Education

Bachelor of Arts - Culture Knowledge; Film Studies

Uniwersytet Kardynała Stefana Wyszyńskiego
Warsaw
06.2013

High School Diploma -

LO Im. Emiliana Konopczyńskiego W Warszawie
Warsaw
06.2009

Skills

  • Customer Service
  • Managing Multiple Tasks
  • Technical Support
  • Customer Relations
  • Providing Feedback
  • Training Junior Team Members
  • Customer Feedback
  • Prioritization
  • Creative Solutions
  • Staff Training
  • Social Media Platforms

Languages

English
Upper intermediate (B2)
Polish
Bilingual or Proficient (C2)

Timeline

Head Bartender

Restaurant MonAmi
07.2022 - 01.2023

Senior Customer Success Specialist

SentiOne SA
03.2017 - Current

Account Executive

SentiOne SA.
03.2014 - 02.2017

Bartender

Brzozowa 37
11.2013 - 03.2014

Bartender

Warszawska
05.2013 - 11.2013

Store Manager

Premium Cigars Sp. Z.o.o.
01.2010 - 05.2013

Call Center Agent

Linea Directa Communication
11.2009 - 01.2010

Office Assistant

Mettler Toledo
09.2009 - 10.2009

Bachelor of Arts - Culture Knowledge; Film Studies

Uniwersytet Kardynała Stefana Wyszyńskiego

High School Diploma -

LO Im. Emiliana Konopczyńskiego W Warszawie

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Katarzyna Fabisiak