Summary
Overview
Work History
Education
Skills
Languages
Certificates Trainings
IT SKILLS
Timeline
Generic
Karolina Czyzycka

Karolina Czyzycka

Las Rozas de Madrid

Summary

As a Service Sales Business Manager I am helping small and medium size companies across the multiple territories to develop and design the service support strategy. One of my greatest passion is providing award winning solutions and scoping of services needs for engagement within our key verticals. I evangelize the services portfolio strategy, goals, objectives to the sales and partner teams, building awareness, support and enthusiasm for Services within Juniper. I am establishing and continuously developing relationships with the largest partners and customers in the sector and support services PLM in the development and positioning of innovative service programs for continued growth of the services business and improved Customer Satisfaction.

Overview

11
11
years of professional experience

Work History

SERVICE SALES MANAGER - ENT COMM ACC DACH, IB, IL

JUNIPER NETWORKS SPAIN S.L
08.2021 - Current
  • The single point of contact in the area for all Service Sales opportunities and customer satisfaction activities relating to customers and partners, while working closely with Juniper area sales teams to maximize service development and positioning
  • Managing end-to-end sales with customers, partners and distributors
  • Strong negotiation skills
  • Own the responsibility for ensuring all elements of a solution are quoted and presented to the customer or sales team in an expedient manner
  • Assist the Sales Organization on large RFI/RFP bids by owning and driving the Services solution and response
  • Provide Services input to develop key account plans
  • Own the forecast including updating Salesforce with focus on quarter closing
  • Drive on time renewal rate and new business attach rate
  • Aligns with the Area Leads in executing the services strategy and services sales targets, in line with the common vision of the organization
  • Evangelize the services portfolio strategy, goals, objectives to the sales and partner teams
  • Interfaces with Sales, Systems Engineers and Marketing leadership within the sector to structure the delivery and development of support and services, and drive results on strategic service initiatives
  • Support and drive innovative service programs for continued growth of the services business and improved Customer Satisfaction in continuous alignment with the Sales Organization
  • Establish and continuously develop relationships with the largest partners and customers in the sector
  • Acts as an escalation point for the Sales Organization for customer satisfaction issues, building and nurturing relationships with the global service delivery teams to ensure the appropriate customer visibility and actions to quickly resolve issues
  • Represents Services to the sales teams, building awareness, support and enthusiasm for Services within Juniper
  • Own the services sale outcome and have the ability to negotiate directly as required with partners and end customers in order to close and secure CSS business.

FINANCE ACCOUNTANT FOR BELGIUM & FRANCE

SKF GROUP
02.2021 - 08.2021
  • Customer facing role
  • Working closely with sales team and AM's
  • Investigate and report to the Manager any inconsistencies or improprieties
  • Analyze data to ensure proper accounting procedures have been followed
  • Prepare financial reports, charts, tables and other exhibits as requested
  • Develop, implement and maintain internal audit policies and procedures in accordance with international best practice
  • Oversee risk-based audits covering operational and finance processes
  • Act as an objective source of independent advice to ensure validity and goal achievement
  • Overall supervision of planned annual audit and reconciliation
  • Identify and assess areas of significant business risk
  • Cross-Functions: ICS controls, Quality KPI's, SOX, 4Eyes principle checks
  • Regression Test for SAP, Efficiency Test, UAT
  • Reconciliation between AR and GL
  • Ensure continuous knowledge development regarding sector's rules, regulations, best practices, tools and performance standards.

SENIOR FINANCIAL ANALYST (FAO/IF - AR) & INTERNAL AUDITOR (FAO/IF -AR)

DAIMLER GROUP SERVICES MADRID SAU
10.2016 - 02.2021
  • Participate in compensation management, semi-annual incentive compensation payments
  • Provide financial and analytical support for the incentive compensation accounting and forecasting processes
  • Respond to ad-hoc projects related to incentive compensation program (testing SAP environment, LED)
  • Assist with the new business process and working with Finance and Business Managers
  • Cash reconciliations, payment date accounting, monthly reporting and report production, daily modeling, analysis and reporting and financial Analysis
  • Responsible for the day-to-day general ledger accounting and reconciliation, financial reporting and analysis for assigned functional areas
  • Perform monthly balance sheet, income statement and changes in financial position/budget variance analysis
  • Investigate and report to the Manager any inconsistencies or improprieties
  • Analyze data to ensure proper accounting procedures have been followed
  • Prepare financial reports, charts, tables and other exhibits as requested
  • Train new employees and ensure training material/documentation is kept current
  • Responsible for performing special projects to improve process efficiency and performance Projects as assigned by Management
  • Provide timely, relevant and accurate reporting & analysis of the results of the division's performance against historical, budgeted, forecasted and strategic planning results to facilitate decision-making toward the achievement of the budget and strategic plan
  • Maintain and develop various financial models and standard templates distributed for use by all of Finance during the planning processes, ensuring quality, accuracy and focus on analytic review
  • Support Financial Planning & Analysis (FP&A) business unit analysts by being the first point of contact for issues and questions
  • Demonstrate appropriate understanding / working knowledge of accounting principles and internal controls and apply them
  • Identify non-value added processes within the department and seek solution
  • Supervising the day-to-day work of other team members as the most experienced employee
  • SOX, SOD monitoring.

SENIOR TRANSFER AGENT

STATE STREET INVESTMENT BANK - IFS (HEDGE FUNDS)
06.2013 - 03.2016
  • Process subscriptions: review documentation, ensure anti-money laundering documentation has been received, confirm receipt of cash in fund's bank account, enter subscription on ISS
  • Process redemptions: review redemption request, check authorized signatories and bank account details, ensure required notice period has been given, enter redemption on ISS
  • Communicate with both investors and clients regarding investor investment activity
  • Distribute fund performance in accordance with client instructions
  • Arrange payment of fees, expenses on behalf of the fund (treasury)
  • Prepare and distribute monthly investor statements in accordance with client's instructions, ISE forms
  • During the course of normal day to day operation, responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with cooperate policy and guidelines detailed in relevant operating procedures
  • Trade processing, investor account maintenance, issues reporting and resolution
  • Manage resources to ensure all outstanding queries are resolved in a timely manner, emphasizing the importance of quality customer service, including regular contact with clients
  • Continuous improvement team member
  • KYC, AML, Due diligence, PEP investor's screening, Compliance.

Education

MASTER'S DEGREE - INFORMATICS AND ECONOMETRICS

CRACOW UNIVERSITY OF ECONOMICS (UEK)
03.2014

BACHELOR'S DEGREE - FINANCE AND ACCOUNTING

PWSZ
06.2011

Skills

    Proactive attitude

    Ability to work independently and as a part of a team

    Ability to perform effectively under pressure to reach targets, within strick client deadlines

    Analytic thinking

    Hight level of accuracy when processing items and sensitive information: hight attention

    Effective communication with both customers and internal teams, efficiently working on a daily basis in multiple languages

    Strong team player and continuous learner

    Strong customer service skills

    Hunter mentality, self-motivated, self-starter, takes initiative

    High energy level, dynamic personality, action oriented

    Team Leadership

    Time Management

Languages

POLISH
ENGLISH
SPANISH
GERMAN

Certificates Trainings

· Certificate from promoting proactive attitude.

· Change management certificate (champion level achieved)

· Lean practitioner certificate

· From conflict to cooperation - certificate

· Effective communication in the workplace- training

· Becoming effective coach for new or less experience employees- training

· Time management and priority setting-training

· Excel expert course

· Visual basic course/one note course/ Power bi training

· Distributed Leadership

IT SKILLS

Salesforce

SAP, CPQ

Outlook, Teams

Excel, PowerPoint, Onenote, Sharepoint

Forecasting Tools (Clari, Einstein)

Tableau, Totango, Oracle, RFPIO

Timeline

SERVICE SALES MANAGER - ENT COMM ACC DACH, IB, IL

JUNIPER NETWORKS SPAIN S.L
08.2021 - Current

FINANCE ACCOUNTANT FOR BELGIUM & FRANCE

SKF GROUP
02.2021 - 08.2021

SENIOR FINANCIAL ANALYST (FAO/IF - AR) & INTERNAL AUDITOR (FAO/IF -AR)

DAIMLER GROUP SERVICES MADRID SAU
10.2016 - 02.2021

SENIOR TRANSFER AGENT

STATE STREET INVESTMENT BANK - IFS (HEDGE FUNDS)
06.2013 - 03.2016

MASTER'S DEGREE - INFORMATICS AND ECONOMETRICS

CRACOW UNIVERSITY OF ECONOMICS (UEK)

BACHELOR'S DEGREE - FINANCE AND ACCOUNTING

PWSZ

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Karolina Czyzycka